Recoveries Administrator

Huntress - Bracknell • Permanent • Bracknell, Bracknell Forest, England, United Kingdom • £28k - £30k / year • 21h ago

We are seeking a proactive and detail-oriented Recoveries Administrator to join a busy and fast-paced operations team. This is an excellent opportunity for someone with strong customer service and account management experience who enjoys problem-solving and working in a target-driven environment.

In this role, you will be responsible for supporting customers with overdue accounts, managing recovery processes, and helping to achieve positive customer outcomes while ensuring compliance with internal procedures and regulatory standards.

Job Title: Recoveries Administrator

Location: Bracknell

Salary: Up to £30,000 per annum

Key Responsibilities

Contact customers primarily via telephone, but also email, and written correspondence regarding outstanding balances and overdue accounts
Negotiate payment arrangements and work with customers to reach suitable resolutions
Handle a high volume of inbound and outbound customer interactions professionally and efficiently
Monitor and manage outstanding recovery cases, ensuring actions are completed within agreed service levels
Escalate complex or high-risk cases to management with clear recommendations
Maintain accurate and up-to-date records across internal systems and databases
Liaise with third-party suppliers, agencies, and external partners where required
Support wider administrative tasks including payment allocations and account reconciliations
Ensure all activity is carried out in line with company procedures, FCA guidelines, and regulatory requirements
Contribute positively towards team objectives, recovery targets, and customer service standards

Skills & Experience Required

Previous experience within recoveries, collections, customer account management, or financial administration
Comfortable working in a fast-paced, target-driven environment
Strong communication skills with a professional and confident telephone manner
Excellent organisational skills and high attention to detail
Ability to prioritise workloads and manage multiple cases effectively
Competent using Microsoft Office applications including Outlook, Word, and Excel
Experience using internal systems, CRMs, or account management platforms
Ability to handle sensitive customer conversations with empathy and professionalism

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

You may also be interested in these jobs

Accounts & Client Manager

Howett Thorpe • Permanent • Farnham, Surrey, England, United Kingdom • £45k - £65k / year • 21h ago

Administration

This is not the sort of practice role where you inherit a tidy portfolio, follow established processes, and stay in your lane. This opportunity is built for someone who enjoys variety, thrives on responsibility, and want...

21h ago

Apply

Training Administrator

Office Angels • Temporary • Bracknell, Bracknell Forest, England, United Kingdom • £13.75 - £14.25 / hour • 21h ago

Administration

Temporary Training Administrator Job Title : Training Administrator - Temporary Contract Pay Rate: £13.75ph to £14.25ph depending on experience Location : Bracknell What You'll Do : As the Administrative Coordinator, you...

21h ago

Apply

Office Administrator

PM Skip Hire Ltd • Permanent • Epsom, Surrey, England, United Kingdom • £13 / hour • 21h ago

Administration

Office Admin Assistant Needed to cover maternity leave Staff member needed for friendly family run office. Basic office admin required Must be confident on the phone, role includes answering/receiving calls You will be b...

21h ago

Apply

Paralegal / Legal Secretary / Legal Assistant (Civil Litigation)

Additional Resources • Permanent • Windsor, Windsor and Maidenhead, England, United Kingdom • £25k - £30k / year • 21h ago

Administration

An exciting opportunity has arisen for a Civil Litigation Paralegal to join a well-established law firm renowned for providing comprehensive legal services to individuals and businesses. As a Civil Litigation Paralegal ,...

21h ago

Apply

Office Support Administrator - Training Provided

Adecco • Permanent • Newbury, West Berkshire, England, United Kingdom • £27k / year • 21h ago

Administration

Office Support Administrator Newbury | Monday - Friday, 9:00am - 5:00pm Adecco are delighted to be supporting our client in recruiting for an Office Support Administrator to join their friendly team in Newbury. This is a...

21h ago

Apply

Get more jobs like this

Create a free job alert