Repairs Administrator

Rydon Group Holdings Ltd • Permanent • Greenhithe, Kent, England, United Kingdom • £28.00k - £29.00k / year • 1d ago

We now have an exciting opportunity for a Repairs Administrator to join our repairs and maintenance team. Based from our office in Greenhithe, Kent this is an exciting opportunity to join a leading FM company.

Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.

Job Purpose

Do you have a passion for helping others Are you proud of your strong people skills, organisation skills and enjoy solving problems If so, why not consider joining Rydon as a Scheduler

This is a varied role where you will organise the diaries of our maintenance engineers to make sure that they attend and complete repairs on behalf of our residents/customers. This role is challenging, fast paced and is pivotal in ensuring that all maintenance and repair jobs are allocated to the appropriate engineer and allotted the correct amount of time. You will be responding to reactive call outs or planning of preventative maintenance visits, scheduling the works to the engineers, ensuring relevant access requirements / security is adhered to. You will also monitor works to ensure that they complete on time so that the engineer is able to attend to their next job.

You will use our scheduling software to oversee the working days of multiple engineers, moving/reallocating jobs as and when emergencies need to be booked in or when extra time is needed. In addition to managing the time of our directly employed engineers, you will also arrange for subcontractors to complete specialist repairs, making sure all jobs are closed down on the system once completed. You will also liaise closely with our call centre team and residents, agreeing appointment times when scheduling in works.

What we can offer you

A clear pay structure starting with a competitive starting salary of £28,932 per annum and increasing as you develop and achieve in the role
25 days holiday
Incentives and recognition for your performance
Full training, ongoing coaching and support
Pension Scheme: 4% contributory.
Free Eyesight test and Flu Vaccinations
Health Cash Plan: helping you spread the cost of essential healthcare
24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
Wellbeing and mental health champions readily available at work.
Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes.
Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
Opportunities to progress your career across the business.

Where will I be working

We are based in Greenhithe, Kent just a short distance away from Bluewater. We do offer a hybrid working policy and most of our team work at home and in the office on a rotational basis. Please note that we do not offer hybrid working whilst training. When you are travelling to us we have good bus route links and only 5 minutes from the nearest railway station. We also have free parking. It's a fun and sociable office which promotes an inclusive culture.

This is a permanent full time position and working hours are 40 per week, Monday to Friday 8am to 5pm.

If you’re looking for a full-time and rewarding opportunity where no two days are the same, then a role as a Scheduler within Rydon could be for you.

Experience Required

Although previous experience of working as a Repairs Co-ordinator / Repairs Scheduler within a social housing or commercial maintenance company is desirable, it is not crucial.

Above all you will:

Enjoy working in a busy and fast paced environment
Have an aptitude for problem-solving
Have strong administration skills and attention to detail
Be computer literate – able to use Microsoft Office, Outlook and Google Maps.
Have a passion for great customer service and a excellent telephone manner

If this sounds like you we'd strongly encourage you to apply.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

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