Customer Experience Specialist

Faith Recruitment • Permanent • Guildford, Surrey, England, United Kingdom • £28k - £30k / year • 2h ago

Customer Experience Specialist

Guildford (Hybrid: 3 days office / 2 days home)
£28,000-£30,000 per annum

Are you passionate about delivering first-class service? Do you thrive in a people-focused, fast-paced environment?
We are looking for a motivated Customer Experience Specialist to join our friendly and professional team based in Guildford. You'll play a vital role as the first point of contact for customer queries, ensuring every interaction is handled with care, clarity, and efficiency.

What You'll Do:

Be the central contact for our customers, owning their journey from first interaction to resolution
Manage inbound/outbound calls and service emails
Respond to information requests and support queries across regional sales branches
Resolve queries or escalate them appropriately within the business
Perform admin duties and manage customer interactions via our portal
Collaborate with other departments to ensure timely and accurate service delivery
Provide valuable customer insights to the management team

What You'll Bring:

Proven experience in a phone-based customer service role
A proactive, solutions-focused mindset with excellent attention to detail
Strong written and verbal communication skills
Confidence using Microsoft Office (Word, Excel, Outlook)
Team-oriented approach with the ability to manage your own workload
Bonus: Basic understanding of financial services

Perks & Benefits:

Hybrid working (3 office days, 2 remote)
Free on-site parking
Access to kitchen, and on-site showers
Supportive training and onboarding process
Collaborative, inclusive team culture
Clear progression opportunities

If you're ready to bring your energy and expertise to a people-first organisation where your work truly matters then apply today!

You may also be interested in these jobs

IVR Customer Experience Designer

PCR Digital • Temporary • Greenford, Greater London, England, United Kingdom • £400 - £430 / day • 2h ago

Work from Home

Interactive Voice Response IVR CX Designer £(Apply online only) per day Inside IR35 | Remote-First (1 day per month onsite) | Telecommunications & Customer Experience We are supporting a leading UK organisation under...

2h ago

Apply

Entry-level Administrator

Uxbridge Employment Agency • Permanent • Reading, Reading, England, United Kingdom • £25k - £27k / year • 2h ago

Work from Home

Entry-level Administrator Hybrid working pattern (3 days in office and 2 working from home) Salary £25,000 - £27,000 + pension, private healthcare, 25 days holidays plus bank holidays and more. Location: Reading, close t...

2h ago

Apply

Customer Service Manager

Faith Recruitment • Permanent • Woking, Surrey, England, United Kingdom • £31k - £40k / year • 2h ago

Work from Home

Customer Service Manager Woking (Hybrid Working) £40,000 per annum Are you an experienced Customer Service Manager looking for your next challenge? Do you have a passion for delivering outstanding customer experiences an...

2h ago

Apply

Business Support Administrator

Huntress - Crawley • Permanent • Crawley, West Sussex, England, United Kingdom • £28k - £30k / year • 2h ago

Work from Home

Business Support Administrator Are you an organised and proactive administrator looking to join a large international organisation that genuinely invests in its people? This is an exciting opportunity to join a highly re...

2h ago

Apply

Marketing Coordinator/Campaign Specialist

Office Angels • Temporary • Epsom, Surrey, England, United Kingdom • 2h ago

Work from Home

Marketing Coordinator/Campaign Manager Location: Epsom Hybrid 2 days office/3 at home (100% office based for first 4 weeks training) Contract: 12 months FTC Must be a car driver Salary: Dependant on Experience The Role W...

2h ago

Apply

Get more jobs like this

Create a free job alert