Customer Care Engineer

Skilled Careers • Permanent • Welwyn, Hertfordshire, England, United Kingdom • £45k - £50k / year • 4d ago

Location: Hertfordshire, North London & West London (multi-site role)
Salary: Competitive + Company Vehicle/Allowance + Benefits

About the Role

We are seeking a proactive and customer-focused Customer Care Engineer to join our growing team, supporting new build residential developments across Hertfordshire, North London, and West London.

This is a hands-on role where you will be responsible for carrying out remedial works and resolving customer defects in occupied homes, ensuring a high standard of finish and excellent customer satisfaction.

Key Responsibilities

Attend occupied properties to diagnose and rectify defects in line with warranty guidelines
Carry out a range of remedial works including carpentry, finishing, and general maintenance tasks
Deliver a high level of customer service when dealing with homeowners
Manage your own workload and diary across multiple live developments
Liaise with the Customer Care team, Site Managers, and subcontractors to coordinate works
Maintain accurate records of works carried out and materials used
Ensure all works are completed safely and to a high standard

About You

Previous experience in a similar role within house building or construction is highly desirable
Strong carpentry background preferred (first or second fix experience advantageous)
Multi-trade skills are beneficial (e.g. plastering, decorating, basic plumbing)
Excellent customer service and communication skills
Ability to work independently and manage multiple tasks effectively
Strong attention to detail and problem-solving mindset
Full UK manual driving licence (essential)

What We Offer

Competitive salary package
Company van or car allowance
Tools and equipment provided
Opportunity to work with a growing and reputable house builder
Supportive team environment and career progression opportunities

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