Customer Service Advisor - German Speaking

CCA Recruitment Group • Permanent • Edinburgh, City Of Edinburgh, Scotland, United Kingdom • £26.80k / year • 4d ago

Are you skilled in speaking German?

Do you enjoy helping customers solve problems whilst giving the best service?

If you answered yes to those, this could be a great fit!

Customer Service Advisor - German Speaking, If you speak one of these languages, get in touch.

Looking to build your career in a fast-paced, global environment? We're hiring a Customer Service Advisor - German Speaking to join a thriving call centre team in Edinburgh, delivering exceptional support to customers across multiple channels.

This is a fantastic opportunity for someone with a passion for customer service who enjoys problem-solving, working with people, and being part of a high-performing team in a modern call centre environment.

The Role
As a Customer Service Advisor - German Speaking you will be supporting customers with travel-related queries including bookings, changes, and general enquiries. You'll deliver outstanding customer service across phone, chat, and email, ensuring every interaction is handled with professionalism and care.

Location: Edinburgh (1 Lochrin Square)
Hours: Full-time, 37.5 hours per week
Salary: £26,800 + monthly incentives

Key Responsibilities

Deliver high-quality customer service via phone, chat, and email in both German and English
Handle customer queries and resolve issues from start to finish
Work in a fast-paced call centre environment, managing multiple interactions at once
Communicate clearly and confidently across all channels
Meet and exceed KPIs and performance targets
Collaborate with team members to improve service delivery and processes

What We're Looking For

Previous experience in customer service, ideally within a call centre
Fluent in German and English (written and spoken) - essential
Strong communication and problem-solving skills
Ability to multitask and manage multiple chats efficiently
Comfortable working towards targets in a customer service environment
Positive, adaptable, and eager to learn

What's on Offer

33 days annual leave including bank holidays
Monthly performance bonus and referral incentives
Health cash plan and wellbeing support
Enhanced family policies and life insurance
Hybrid working options (performance-based)
On-site gym and discounted fitness memberships
Ongoing training and clear career progression opportunities
Regular team events, incentives, and recognition programmes

#call centre and customer service

Customer Service Advisor - Special Language Speakers

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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