Customer Service Administrator

Tailored Recruitment Partners Limited • Temporary • Bradford, West Yorkshire, England, United Kingdom • £27k / year • 5h ago

Tailored Recruitment Partners are working with an a logistics business in Bradford to recuit a Customer Service Advisor on a temporary to permanent basis.

Reporting into the Customer Service Manager your daily duties will include:

Process and manage customer bookings accurately and efficiently.
Act as the primary point of contact for customers, providing exceptional service and support.
Build and maintain strong relationships with customers, partners, and key accounts.
Manage customer enquiries, concerns, and complaints in a professional and timely manner.
Liaise with internal departments to resolve customer issues and ensure satisfactory outcomes.
Ensure customer requirements are consistently met while delivering a high standard of service.
Support client retention initiatives by fostering positive customer relationships.
Produce and maintain KPI reports and performance metrics where required.
Assist with a variety of customer service and administrative support activities.
Contribute to continuous service improvement and operational efficiency.

Essential Skills & Experience

Previous customer service experience is essential; experience within the transport or logistics industry would be advantageous.
A customer-focused approach with a genuine commitment to delivering outstanding service.
Ability to remain positive and professional in a fast-paced environment, effectively prioritising workloads when required.
Reliable, organised, and capable of managing multiple tasks simultaneously.
Strong problem-solving skills with the ability to identify and implement effective solutions.
Excellent attention to detail, accuracy, and numerical skills.
Proficient in Microsoft Office applications, including Word, Excel, and Outlook, with the ability to quickly learn new systems and processes.
Outstanding verbal and written communication skills, with a professional, courteous, and confident telephone manner.
Strong interpersonal skills and the ability to build effective working relationships with customers, colleagues, and external partners.

What We Offer

An exciting opportunity within a successful and growing organisation.
The chance to work alongside a highly motivated and performance-driven team.
Competitive salary and benefits package.
Excellent opportunities for career development and progression.
A professional, supportive, and collaborative working environment.
The opportunity to make a meaningful impact within a dynamic and customer-focused business.

You may also be interested in these jobs

IP Administrator - Patents

Appleyard Lees IP LLP • Permanent • Halifax, West Yorkshire, England, United Kingdom • 5h ago

Administration

Description We are looking for an enthusiastic IP Administrator to join our Halifax office. This is an excellent opportunity to develop your IP experience, within a supportive and knowledgeable team. Key Responsibilities...

5h ago

Apply

Senior Administrator

Strategic Placements • Permanent • Castleford, West Yorkshire, England, United Kingdom • £26k - £32k / year • 5h ago

Administration

Our client, a commercial engineering building services / facilities management company seeks an Administration Supervisor and/or Junior Account Manager to join their Maintenenace / Water, Fire & Air compliance team....

5h ago

Apply

School Administrator

Goddard Recruitment Ltd • Temporary • Leeds, West Yorkshire, England, United Kingdom • £14 - £14.50 / hour • 5h ago

Administration Immediate Start

Goddard Recruitment is currently recruiting for a Temporary School Administrator to support a primary school in the Leeds area . This is an excellent opportunity for an experienced administrator who enjoys working in a b...

5h ago

Apply

Administrator

Randstad Construction and Property • Temporary • Wakefield, West Yorkshire, England, United Kingdom • £14 - £15 / hour • 5h ago

Administration

Are you an experienced Administrator based in Wakefield? Randstad C&P are working with a national Facilities Management client who are needing Helpdesk Admins for a temporary contract on their site in Wakefield The P...

5h ago

Apply

Income Reconciliation Administrator

Premier Jobs UK • Permanent • Wakefield, West Yorkshire, England, United Kingdom • £28k - £35k / year • 1d ago

Administration

This Income Reconciliation Administrator job is a six month fixed term contract, created to provide urgent, hands on support within a busy financial services income function. If you already understand income reconciliati...

1d ago

Apply

Get more jobs like this

Create a free job alert