Customer Service Executive

Novelus Ltd • Permanent • North Ferriby, East Riding of Yorkshire, England, United Kingdom • £30k - £35k / year • 1w ago

We are looking for a highly organised and proactive Customer Service Executive to support our UK sales team and ensure smooth day-to-day operations based North Ferriby, East Yorkshire.

This role plays a key part in managing customer enquiries, coordinating sales activity, preparing quotations and proposals, maintaining CRM data, and supporting internal reporting.

The role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple streams of communication across customers, suppliers, and internal teams.

This is a structured and admin-heavy role that supports both the customer experience and internal sales operations.

Key Responsibilities

Prepare quotations using internal cost calculators in Excel
Build professional proposals in Template PowerPoint / PDF format
Create rough layout drawings using provided tools (training provided)
Estimate installation costs using provided formulas
Manage and cleanse CRM data
Maintain accurate pipeline stages and notes
Log calls, emails, and project updates
Chase suppliers for pricing
Organise project documentation
Support regional sales managers with administrative tasks
Answer inbound phone calls and route enquiries to the appropriate team member.
Support customers with basic information requests or direct them to the appropriate colleague.
Coordinate calendars for internal and customer meetings.

Required Skills & Experience

2+ years in admin, customer service, or sales support
Strong numerical skills
High attention to detail
Comfortable working with Excel, PPT & PDF
Strong written and spoken English
Experience using CRM systems
Ability to follow structured processes
Comfortable working with large numbers in cost calculations

Preferred (Nice to Have)

Experience in construction, engineering, or technical quoting
Experience preparing proposals
Experience reading basic site drawings
Proficient with Hubspot

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