Customer Service Advisor

Focus Resourcing • Temporary • Edinburgh, City Of Edinburgh, Scotland, United Kingdom • £12.75 / hour • 1w ago

Temporary Customer Service Administrator

Based: Edinburgh centre - no parking available
Full Time | Office Based
£12.75 per hr

Our client, a well-established organisation within the financial services sector, is looking to recruit a Customer Service Administrator to join their busy pensions administration team based in Edinburgh for approximately 2 months.

This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced administrative environment and delivering a high standard of service to clients and pension members.

Your role as Customer Service Administrator:

Handling incoming calls from pension members and providing a professional and helpful service
Logging and distributing team mail accurately and efficiently
Responding to client emails and written correspondence
Issuing letters and other documentation to customers
Supporting the wider team with general administration duties
Maintaining accurate records and updating internal systems

Skills & Experience Required

Previous customer service and administration experience
Confident telephone manner
Strong communication skills, both written and verbal
Good attention to detail and organisational skills
Confident using Microsoft Office and internal systems
Professional and approachable manner
Ability to manage workload effectively and work as part of a team

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