Customer & Marketing Executive

Search • Permanent • St Andrews, Fife, Scotland, United Kingdom • £35k / year • 14h ago

Customer & Marketing Executive

St Andrews
Salary: £35,000

Are you commercially minded, creatively driven, and passionate about delivering exceptional customer experiences? We are seeking a Customer & Marketing Executive to join our growing luxury property business in St Andrews.

This is a dynamic, hands-on role within a premium, service-led property business, where you'll play a key part in shaping both the guest experience and the commercial performance of the business.

About the Role

This is a varied position spanning customer experience, marketing, and business operations, giving you exposure across the full guest journey - from initial enquiry to post-stay engagement - while also contributing to strategic decisions through data and insight.

You will work closely within a small, agile team, predominantly on-site in St Andrews, with external property visits and involvement in guest check-ins and check-outs.

Key Responsibilities

Customer Experience

Deliver a seamless, high-end guest journey from enquiry through to departure
Manage customer enquiries with professionalism and attention to detail
Handle bespoke guest requests, ensuring a personalised, luxury experience
Support guest check-ins and check-outs where required

Marketing & Brand Development

Create engaging video and visual content showcasing properties
Develop innovative, creative ideas to increase engagement while maintaining a slick, premium brand identity
Support social media and digital marketing activity
Ensure all marketing output reflects a high-quality, aspirational feel

Market Analysis & Performance

Monitor market trends and competitor activity within the short-stay and luxury property sector
Assess and optimise advertising platforms and return on investment (ROI)
Contribute to data-driven decisions to improve performance and growth

Guest Engagement & Retention

Engage with guests post-stay to gather feedback and encourage repeat bookings
Support brand loyalty through excellent follow-up and relationship management

Business & Operational Support

Support internal processes and continuous improvement initiatives
Use data and analytics to build business cases for new ideas and improvements
Take ownership of mini projects and case studies within the business
Work collaboratively across a small team, contributing wherever needed

About You

We are looking for someone who is:

Commercially minded with a strong understanding of business performance
Confident working with data and analytics to support decision-making
Experienced in assessing ROI across marketing or commercial activities (essential)
Highly organised, with the ability to manage projects and take ownership
A strong communicator with a polished, professional approach
Proactive, adaptable, and comfortable working in a fast-paced environment

Marketing experience is desirable but not essential - a strong commercial mindset and analytical capability are key.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

You may also be interested in these jobs

Customer & Marketing Executive

Search • Permanent • St Andrews, Fife, Scotland, United Kingdom • £35k / year • 5d ago

Marketing

Customer & Marketing Executive St Andrews Salary: £35,000 Are you commercially minded, creatively driven, and passionate about delivering exceptional customer experiences? We are seeking a Customer & Marketing Ex...

5d ago

Apply

Business Administration Apprentice

NOV • Permanent • Glenrothes, Fife, Scotland, United Kingdom • 2w ago

Marketing

Job Description About the Role Start your career with NOV as a Business Administration Apprentice and gain hands-on experience in a global, technology-driven organisation. Based at our Glenrothes manufacturing site, you...

2w ago

Apply

Warehouse Operative

Adecco • Temporary • Perth, Perth and Kinross, Scotland, United Kingdom • £13.20 / hour • 14h ago

Warehouse & Driving Immediate Start

Warehouse Operative - Day Shift Role Location: Perth (On-site) Pay Rate: £13.20 per hour Contract: Full-time, 12-month contract Shift Pattern: Monday to Friday, 08:00 - 16:30 Start Date: Immediate We're Hiring Are you lo...

14h ago

Apply

Customer Sales Advisor

CCA Recruitment Group • Permanent • Dundee, Dundee City, Scotland, United Kingdom • £25k / year • 14h ago

Work from Home

Customer Sales Advisor - Automotive Location: Dundee Salary: £25,000 basic (£45,000+ OTE) Guaranteed earnings in your first 3 months Full-Time - 5 days per week (shifts Monday to Sunday, every 2nd weekend off) We're part...

14h ago

Apply

Administrator

Search • Permanent • Forfar, Angus, Scotland, United Kingdom • £26k - £27.50k / year • 5d ago

Administration

Administrator Forfar | Office-based Permanent | Mon-Fri, 8am-5pm £26,000 - £28,000 (DOE) The Role Join a growing team supporting the Estimator and QS. A great opportunity to develop and progress. What You'll Do Process a...

5d ago

Apply

Get more jobs like this

Create a free job alert