Credit Controller / Accounts Assistant

RETAIND Ltd • Permanent • Coventry, West Midlands, England, United Kingdom • £35k / year • 1w ago

Credit Controller / Accounts Assistant

Location: Coventry
Salary: £35,000 per annum, depending on experience
Job Type: Permanent, Full-time
Working Hours: Monday to Friday

An established Coventry-based business is looking to appoint an experienced Credit Controller / Accounts Assistant to join its finance team on a permanent basis.

This is a varied role suited to someone with strong credit control experience who is also comfortable supporting wider day-to-day accounts duties. The successful candidate will play an important part in managing customer debt, maintaining accurate financial records and supporting the smooth running of the accounts function.

This role would suit a confident, organised and commercially aware finance professional who can build good working relationships with customers and internal teams while keeping a firm focus on debt recovery and cash collection.

The Role:

As Credit Controller / Accounts Assistant, you will be responsible for chasing outstanding company debt, managing customer accounts, resolving payment queries and supporting general finance administration.

You will work closely with management, sales, operations and wider internal departments to ensure invoices are paid on time, queries are dealt with efficiently and accurate account information is maintained.

Key Responsibilities:

Chasing outstanding customer debt by telephone and email.
Managing a ledger of customer accounts and ensuring payments are received in line with agreed terms.
Building strong working relationships with customers to encourage prompt payment.
Investigating and resolving invoice queries, short payments and account discrepancies.
Producing and reviewing aged debtor reports.
Escalating overdue accounts where required.
Liaising with internal departments to resolve pricing, delivery, invoice or account queries.
Allocating customer payments accurately.
Reconciling customer accounts and assisting with month-end processes.
Maintaining accurate records on the accounting system.

About You:

The successful candidate is likely to have:

Previous experience in credit control, accounts receivable, sales ledger or a similar finance role.
AAT qualification, part-qualification or equivalent accounts qualification/s would be beneficial.
Experience in a busy commercial, manufacturing, distribution, wholesale or trading environment would be advantageous.
Confidence in chasing overdue debt by telephone and email in a professional and persistent manner.
Confidence using Microsoft Excel and accounting systems such as Sage is essential.
Good understanding of basic accounting processes and day-to-day finance procedures.
Experience managing customer accounts, payment queries and outstanding balances.
Ability to handle difficult customer conversations calmly, professionally and effectively.
Strong written and verbal communication skills.
Excellent attention to detail and accuracy when processing financial information.
Strong organisational skills with the ability to manage your own workload and meet deadlines.
A proactive approach to problem-solving, query resolution and account reconciliation.
Ability to work well as part of a small finance team.

Benefits:

Salary of £35,000 per annum, depending on experience.
Permanent, full-time position.
Monday to Friday working hours.
Varied role covering credit control and wider accounts duties.

Apply:

If you are an experienced Credit Controller, Accounts Assistant, Sales Ledger Clerk or Accounts Receivable professional looking for a permanent role in Coventry, please apply today with your up-to-date CV.

Suitable candidates will be contacted with further information regarding the role and next steps.

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