Customer Service Advisor

Mpeople Recruitment North West • Temporary • Burnley, Lancashire, England, United Kingdom • £12.71 - £14.27 / hour • 10h ago

Job Role: Customer Service/Contact Centre Advisor

Location: Burnley

Job Type: Temporary 6 - 12 Month Contract (Reviewed)

Working Pattern: Monday – Friday / Between the hours of 8.30AM – 5.30PM / 37.5 Hours

Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks

Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.

***DBS required***

Duties:

Receiving inbound calls regarding technical enquiries
Manage the timely resolution of customer concerns
Providing advice and guidance
Taking payments over the phone
Updating customer details on the internal bespoke system
Contacting customers regarding alerts on their account
Assist in the monitoring of device status’ and problem solving to resolve device malfunctions
Produce and despatch personalised customer communications being fully compliant to GDPR
Security checks over the phone with customers
Manage customer and colleague expectations through good quality communication
Closing down alerts on the system
Providing information for reports to team leaders / managers
Other duties as outlined by line manager

Key Skills:

Previous experience of working in a service delivery environment is essential
Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
Attention to detail is essential
Ability to work under pressure and act decisively
Ability to communicate with members of the public and have the ability to defuse situations
A flexible can-do attitude and professional
Excellent communicator, written and verbal
Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
Working to targets

Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.

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