Customer Service Advisor - Hybrid

Search • Permanent • Chester, Cheshire West and Chester, England, United Kingdom • £36.57k / year • 9h ago

Customer Service Advisor - Hybrid

Location: Chester (Hybrid)
Salary: Up to £36,571
Contract: Permanent

We're looking for a Senior Customer Service Advisor to join a purpose-driven team dedicated to helping customers navigate complex and often vulnerable financial situations.

This is a permanent role working 40 hours per week (with options for 37.5 or 35 hours pro rata), with a hybrid setup (2-3 days in the office after training) offering a salary of up to £36,571.

The role involves supporting customers in complex and sensitive financial situations, providing tailored advice and helping them reach sustainable outcomes.

This is more than a customer service role, it's an opportunity to provide meaningful, life-changing support. You'll act as a Debt Advice Specialist, using your judgement, empathy, and expertise to guide individuals through sensitive and challenging circumstances, often where there is no clear, standard solution.

Working Hours & Flexibility:

40 hours per week (with options for 37.5 or 35 hours - salary pro rata)
Flexible shifts Monday-Saturday:
- Monday-Friday: 8am - 8pm
- Saturday: 8am - 5pm

Hybrid Working

First 12 weeks office-based
Full availability required for the first 6 weeks (training period)
Thereafter, 2-3 days per week in the office / home based

About You

You'll be someone who thrives in complex, people-focused roles and is motivated by making a real impact.

Proven experience handling complex customer situations, ideally within financial services or a regulated environment
Confidence operating in ambiguous or high-pressure scenarios
Excellent communication skills with the ability to adapt your style
High levels of empathy and emotional intelligence
Strong analytical and problem-solving capability
Ability to remain calm and composed when supporting distressed or vulnerable customers
Comfortable working without rigid processes, using judgement to guide decisions

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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