Scheduling Coordinator

Office Angels • Permanent • Bridgwater, Somerset, England, United Kingdom • 1d ago

JOB TITLE: Scheduling Coordinator

LOCATION: Bridgwater, Somerset

SALARY: Competitive Salary DOE

HOURS: Monday - Friday, 8:30am till 5:00pm

BENEFITS:

22 days annual leave plus Bank Holidays
Free parking
Cycle to Work scheme
Company Pension (4% employer / 5% employee)
Supportive and collaborative team
Forward-thinking and rapidly growing business

We are seeking a well-organised and passionate Scheduling Coordinator to join a dynamic and highly established business in Bridgwater. This is a fantastic opportunity to become a key part of a collaborative customer service team, supporting field engineers as well as the accounts and sales departments to ensure optimal company performance. Your role will entail managing the full process from receipt and entry of orders to effectively managing and planning work schedules for the field engineers across the country.

MAIN RESPONSIBILITIES:

Scheduling:

Scheduling of a team of field engineers
Effective route planning and management of service level agreements
Schedule and book where required all reactive and planned works to appropriate technician, paying particular attention to customer and engineer locations, expertise, qualifications and response targets
Manage internal processes and customer forecasts as required
Ensure jobs are complete within timelines or escalating as appropriate
Monitor technician's travel, work activity and respond to issues accordingly
Follow through customer enquiries from initial point of contact to completion

Customer Service:

Management and organisation of shared inboxes
Data handling and entry including ensuring all enquiries are accurately processed.
Process sales orders accurately by telephone and e-mail, in accordance with the company's processes.
Respond to and where possible resolve customer service issues or escalate problems to the correct level or appropriate contact.

Key Skills:

Prior experience in scheduling
Experience of working in fast paced and multiskilled environment
Proficiency in using MS package, Word, Excel and Outlook in particular
Ability to instruct change and suggest improvements (must be able to demonstrate it during interview process)
Ability to work with numerous bespoke software's and be able to understand and interpret technical information
Self-motivated and strong team player
Effective planning and organising abilities.
Ability to act proactively to deadlines and with limited direct supervision is essential

NEXT STEPS: Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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