Customer Relations Advisor

Sytner • Permanent • Towcester, West Northamptonshire, England, United Kingdom • 1w ago

Porsche Centre Silverstone is looking for a customer focused Customer Relations Advisor to join our dynamic Aftersales team and play a key role in delivering an exceptional customer experience.

About the role

You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count.

Your day-to-day will include:

Managing service leads generated through the Porsche app and connected car technologies
Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries
Supporting our Service Advisors and Hosts in the reception area
Handling pre-calls, customer updates, invoicing, and post-visit feedback
Supporting the dealership with telephony processes

Why join us?

This is a fantastic opportunity to work with cutting-edge digital systems, and be part of a team that values excellence and customer care. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times.

This is a full-time position which may include Saturday mornings on a rota. Full training will be provided through our dedicated in-house Learning & Development team, as well as manufacturer training from Porsche.

About you:

Strong organisational and administrative skills
Excellent attention to detail and a customer-focused approach
A background in customer service, ideally in a busy or call-handling environment
Experience with Kerridge would be an advantage (but not essential)

When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a minimum requirement for this role.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

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