Customer Service Specialist Stoenhouse

SGS UNITED KINGDOM LIMITED • Temporary • Stonehouse, Gloucestershire, England, United Kingdom • 22h ago

Our Client, a leader in the Oil & Gas industry, are currently looking for a Customer Service Specialist (Invoicing and Shipping) for 6 to 12 months contract in Stonehouse

Rate: based on experience £13/h - £16/h
Working hours 37.5 hrs 7:30-15:30
5 days while training to be in the office. Then if the contractos is able to pick up the work with minimal support we can offer hybrid

Summary
We are looking for a detail-oriented Customer Service Specialist to support our outbound logistics and invoicing processes. This role is responsible for managing customer orders from processing through to shipment, ensuring accuracy and compliance at every stage.

Responsibilities

Process invoices for international Intercompany Customers
Coordinate orders and shipments between Manufacturing and customers including export control checks.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Perform administrative functions supporting customer service functions and sales order entries.
Maintain record of asset delivery progress and invoicing.
Process customer orders and generate accurate invoices
Coordinate outbound shipments and book freight with carriers
Work closely with the warehouse to prioritise and schedule orders
Ensure export documentation and classifications are correct
Manage shipment tracking and maintain related records
Handle customer queries, credits, returns, and claims
Support administrative tasks, including obtaining export certificates

Experience & Exposures:

Previous experience in a customer service or administrative role
Strong attention to detail and ability to work in a fast-paced environment
Proficient in Microsoft Office (Excel, Outlook) and Power BI (user)
SAP experience preferred
Basic knowledge of export processes (e.g. commodity codes) is an advantage

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