Customer Service Advisor - Environmental

Jobs in Science • Temporary • Lichfield, Staffordshire, England, United Kingdom • £15.47 / hour • 1d ago

Customer Service Advisor

Location: Lichfield - WS13 8RR

Salary: £15.47 per hour 37 hours a week, over 5 days Monday - Friday (once trained you may only be required on site 2-3 days a week)

Temporary role until 31st March 2027 (could be extended)

PLEASE NOTE, CANDIDATES WITH EXPERIENCE/AN INTEREST/QUALIFICATIONS IN THE ‘ENVIRONMENT’ WILL BE AT AN ADVANTAGE

Role: to carry out a wide range of specified routine and non-routine tasks to support in providing a high quality, efficient service within a Customer Service Hub working in a team who work with permits for work on/near a river – environmental permits. So, for example - a developer needing information on a site near a river on flood levels etc would go to this team.. This includes data entry, responding to emails and other forms of communication. This requires excellent communication skills and a good standard of written and spoken English.

Main Duties and Responsibilities:

General administration
Data entry
Responding to emails and other forms of communication
Data input and some data analysis
System input
Contacting key stakeholders
Process improvement
Support with presentations

Skills essential:

General administration skills
Data input and analysis
Excellent communication skills both spoken and written
Excellent IT skills

Skills Desirable:

Project management skills
Ability to evaluate feedback and ensure continuous improvement in processes.

Education:

A good standard of education is required; relevant educational qualifications in business management would be an advantage

A car or other mode of transport is an advantage, as there will be the occasional need to go to other sites (monthly).

PLEASE NOTE, CANDIDATES WITH EXPERIENCE/AN INTEREST/QUALIFICATIONS IN THE ‘ENVIRONMENT’ WILL BE AT AN ADVANTAGE

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