Customer Service Specialist with Export Shipping

Sue Ross Recruitment Ltd • Temporary • Sheffield, South Yorkshire, England, United Kingdom • £28k / year • 1d ago

Sue Ross Recruitment are working with an international manufacturing company based in North Sheffield, who are seeking a proactive and customer-focused Customer Service Representative to join their growing team, on a 12 month Fixed Term Contract basis.

This is an exciting opportunity to work in a fast-paced, global organisation where you will play a key role in supporting customers and ensuring a seamless order process from enquiry through to delivery.

The Role

You will provide a high level of customer service, support, and technical guidance to both internal and external customers. This role involves handling customer orders, resolving queries, and building strong working relationships to ensure the best possible service delivery.

Key Responsibilities

Receive and process customer orders via telephone, email, and electronic systems
Accurately enter and amend orders within the ERP system, ensuring all deadlines and order cut-off times are met
Handle customer queries and complaints efficiently, resolving issues within your remit
Manage orders of a basic level of complexity with accuracy and attention to detail
Follow established work instructions, suggesting amendments where necessary
Support coordination of customer service activities, including shipping, inventory and production schedules
Review reports, orders, and shipment details to support operational efficiency
Escalate customer issues to management in a timely manner when required
Build strong relationships with internal departments to ensure excellent customer outcomes
Prepare and review customer correspondence and documentation

About You

Previous customer service or order processing experience (ideally within manufacturing or a similar environment)
Export / shipping documentation experience
Strong administrative and organisational skills
Confident communicator with excellent interpersonal skills
Ability to work to deadlines in a fast-paced environment
Good problem-solving skills and attention to detail
Experience with ERP systems is advantageous
A team player with a positive and proactive approach

What’s On Offer

Competitive salary up to £28,000
Hybrid working model
Opportunity to work with a well-established, international business
Supportive team environment and opportunities for development

If you are a driven customer service professional looking for your next opportunity in a dynamic and global organisation, we would love to hear from you.

Apply now via Sue Ross Recruitment.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

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