Prime Central Lettings Administrator

James & Partners • Permanent • London, Greater London, England, United Kingdom • £35k - £43k / year • 1d ago

Prime Central London Lettings Administrator

Chelsea, London

Monday - Friday | 9:00am - 6:00pm

£35,000 Basic + Discretionary Bonus (£40,000 - £42,000+ OTE)

The Opportunity

Our client is one of the UK's most prestigious property consultancies, renowned for representing some of London's finest residential properties and delivering exceptional service to landlords, tenants and high-net-worth clients across Prime Central London. Due to continued growth, they are seeking a highly organised and proactive Prime Central London Lettings Administrator to join their successful Chelsea office. This is an excellent opportunity for an experienced administrator looking to build a long-term career within the luxury property sector while working alongside some of the industry's leading professionals. The position combines traditional Prime Central London Lettings Administration responsibilities with dedicated Personal Assistant support to senior leadership within the business, making it ideal for someone who thrives in a fast-paced, client-facing environment and enjoys being at the centre of a high-performing team.

The Role

As the Prime Central London Lettings Administrator, you will play a pivotal role in ensuring the smooth day-to-day operation of a busy and successful lettings team. You will be responsible for supporting negotiators, landlords and tenants throughout the lettings process, while also providing PA support to senior management.

This is a varied and fast-paced role requiring exceptional organisation, attention to detail and the ability to manage multiple priorities simultaneously.

Key Responsibilities

Preparing and issuing landlord paperwork prior to marketing
Ensuring all compliance documentation is in place before properties are launched to market
Maintaining accurate property records and updating internal systems
Supporting the progression of lettings transactions from instruction through to move-in
Assisting with Anti-Money Laundering (AML) procedures and regulatory compliance
Liaising with internal teams to ensure documentation is completed accurately and on time
Assisting with internal and external audit preparation
Keeping up to date with lettings legislation and industry best practice
Preparing market appraisal and presentation materials
Coordinating photography, floorplans, EPCs and marketing collateral
Producing high-quality property particulars and marketing brochures
Supporting digital marketing activity and social media content
Assisting with property remarketing campaigns
Creating office marketing materials and promotional content
Acting as a key point of contact for landlords, tenants and applicants
Managing incoming calls and enquiries with professionalism and efficiency
Providing viewing feedback and maintaining excellent client communication
Delivering a first-class customer experience throughout the lettings journey
Supporting negotiators with day-to-day client management
Extensive diary management for senior management
Coordinating meetings, appointments and conference calls
Preparing presentations, reports and pitch documentation
Managing expenses, invoices and supplier payments
Taking minutes during team meetings and ensuring actions are followed up
Supporting event planning and team functions
Producing and formatting professional documents, spreadsheets and presentations
Providing wider administrative support across the office where required

About You

The successful candidate will be highly organised, professional and eager to build a career within Prime Central London property.

You will possess:

Previous administration experience, ideally within residential lettings, estate agency or property
Strong organisational and time management skills
Excellent attention to detail
Outstanding written and verbal communication skills
A proactive, can-do attitude
Strong Microsoft Office skills
The ability to work effectively under pressure and manage competing priorities
Professional presentation and a confident telephone manner
Exceptional customer service skills
Experience supporting senior stakeholders or directors would be advantageous
ARLA qualification would be beneficial but is not essential

What's On Offer

Basic salary of approximately £35,000
Discretionary bonus structure taking earnings to £40,000 - £42,000+ OTE
Prime Chelsea office location
Monday to Friday working pattern
Exposure to London's Prime Central London property market
Comprehensive training and ongoing professional development
Long-term career progression within a market-leading business
Opportunity to work alongside some of the industry's most respected property professionals

Benefits

Discretionary annual bonus
Private medical insurance
Pension scheme
Life assurance
Income protection cover
Generous annual leave entitlement
Additional long-service holiday allowance
Enhanced maternity, paternity, adoption and shared parental leave
Employee Assistance Programme (EAP)
Mental health and wellbeing support
Virtual GP access
Interest-free season ticket loan
Rental deposit loan
Cycle to Work scheme
Employee discounts platform
Share purchase and savings schemes
Charity volunteering days
Professional training and development
Support for industry qualifications
Structured career progression
Family support and coaching programmes
Social events and team activities
Referral bonus scheme
Flexible working opportunities where appropriate
Ongoing learning and development programmes

If you're an organised, ambitious and detail-oriented administrator looking to establish yourself within the Prime Central London property market, we'd love to hear from you.

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