Customer Service Support

First Recruitment Services • Temporary • Burgess Hill, West Sussex, England, United Kingdom • £15.90 / hour • 2d ago

Job Description:

Job Title: Customer Support Specialist (Temporary)

Working Hours: Monday – Friday, Full Time

Pay Rate: £15.90 per hour

Location: Burgess Hill

FRS is delighted to be supporting our client who are seeking a Temporary Customer Support Specialist to join their team.

Experience and Qualifications:

Deliver internal support for consumables sales, ensuring smooth operations and customer satisfaction.
Manage a global portfolio of customers, overseeing the entire order lifecycle from receipt to payment and ensuring service commitments are met.
Respond to customer inquiries related to spare parts and proactively resolve any delivery-related challenges.
Administer and maintain supplier and customer data relevant to the delivery of spare parts, provisioning items, and associated services.
Handle the entry, tracking, coordination, and monitoring of customer materials, delivery schedules, and returns.
Ensure prompt and accurate order processing by closely coordinating with materials management and shipping teams to meet delivery deadlines.
Maintain consistent communication with customers regarding order status, manage changes, and provide timely updates on delivery expectations.
Oversee the returns process and address customer complaints, aiming for swift resolution and high satisfaction.
Work collaboratively with internal departments to streamline workflows and elevate the overall customer experience.
Accurately document all customer interactions and transactions within the system for traceability and reporting.

Experience and Qualifications

· Experience in customer service, ideally within the aviation industry or wholesale sector.

Strong practical English language skills, both written and spoken.
Familiarity with SAP systems (ideally SAP HANA) or other ERP platforms is a plus.
Strong proficiency in Microsoft Office applications, especially Excel.
Exceptional organisational skills and a keen eye for detail.

Why Join Us?

Working with First Recruitment Services offers you an incredible chance to gain experience across various industries while enjoying flexibility and great perks:

24/7 access to NHS approved GP telephone support and prescription services
Access to the UK’s largest employees discount platform
Specialist medical assistance and support hotline
Weekly pay
Hundreds of gym discounts
24/7 access to mental health crisis support and counselling

Due to the urgency of the role apply now for consideration.

Wild Recruitment Ltd T/A First Recruitment Services are acting as an employment business in relation to this assignment

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