Customer Success Team Manager

CV-Library Ltd • Permanent • Fleet, Surrey, England, United Kingdom • 1w ago

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!

The Role
Hours: Monday-Friday, 9:00-17:30
Location: Fleet
Working Pattern: Hybrid - 3 days a week on site

We are currently looking for a client-centric and driven Customer Success Team Manager to lead and develop a team of Customer Success Executives, supporting our SME client base.

You'll be accountable for delivering exceptional service, driving account growth and retention, and leading a high-performing team that ensures our clients maximise value from CV-Library.

Responsibilities:

Oversee a portfolio of client accounts, ensuring they maximise value from their job postings and products
Provide data-led insights and recommendations to improve client performance and hiring outcomes
Build and maintain strong, consultative client relationships, positioning CV-Library as the platform of choice
Ensure regular performance reviews are conducted with key accounts to drive engagement and product adoption
Oversee the effective resolution of client queries and issues, ensuring a consistently high standard of service
Partner closely with Sales to drive account growth, retention and revenue opportunities
Identify trends, risks and opportunities across the client base, taking a proactive and strategic approach
Lead, coach and develop a team of Customer Success Executives to deliver exceptional client care
Drive a high-performance, customer-first culture across the team
Oversee 1:1s, performance reviews and development plans, ensuring consistency and quality
Monitor and own team KPIs, driving performance, accountability and continuous improvement
Identify capability gaps and implement structured training and development programmes

What we're looking for

2+ years' experience in a leadership/management role within a customer-focused environment
Proven experience leading and developing high-performing teams
Strong customer-centric mindset with the commercial awareness to drive growth and retention
Confident using CRM systems, MS Office and digital tools
Excellent communication skills, both written and verbal
Strategic thinker with the ability to balance hands-on involvement with team oversight
Highly organised, with strong prioritisation skills
Adaptable and resilient in a fast-paced, evolving environment

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

You may also be interested in these jobs

Customer Success Executive (US hours)

CV-Library Ltd • Permanent • Fleet, Surrey, England, United Kingdom • 2d ago

Work from Home

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused inter...

2d ago

Apply

Customer Success Team Leader

CV-Library Ltd • Permanent • Fleet, Surrey, England, United Kingdom • 1m ago

Work from Home

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused inter...

1m ago

Apply

Senior Customer Success Executive

CV-Library Ltd • Permanent • Fleet, Surrey, England, United Kingdom • 1m ago

Work from Home

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused int...

1m ago

Apply

Customer Success Executive

CV-Library Ltd • Permanent • Fleet, Surrey, England, United Kingdom • 2m ago

Work from Home

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused inter...

2m ago

Apply

Accounts Payable Specialist

Howett Thorpe • Permanent • Fleet, Surrey, England, United Kingdom • £30k - £35k / year • 3d ago

Administration

Our client is a well-established business based in Fleet, who are looking for an Accounts Payable Specialist to join their friendly, busy finance team. The ideal candidate will have at least 2 years’ finance experience a...

3d ago

Apply

Get more jobs like this

Create a free job alert