Customer Account Manager

Precept Recruit • Permanent • Derby, Derby, England, United Kingdom • £40k - £45k / year • 3d ago

Up to £45,000 | Exceptional benefits - listed below | Derby - Hybrid | Permanent

We're recruiting for a Customer Account Manager to join a growing and ambitious team at a pivotal stage in its journey.

Want to be part of a business that is disrupting the national security market? Our client is a fast-growing UK sovereign technology company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach, they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME.

About the role:

We’re looking for a Customer Account Manager to support and grow our existing customer base.

This role sits at the centre of our customer facing functions, ensuring customers are well supported, opportunities are progressed and nothing falls through the gaps. You’ll be responsible for managing day-to-day customer interactions, supporting commercial activity and providing visibility internally on customer needs and feedback.

What we're looking for:

Efficiently manage day-to-day transactions with existing customers
Own and track support renewals
Prepare and manage quotes, proposals and follow-ups
Ensure opportunities and actions are progressed and closed out
Gather and relay customer feedback and insight back into the business
Provide customers with updates on delivery, progress and timelines
Coordinate across internal teams to ensure consistent customer experience
Identify opportunities for account growth and upsell, working with the wider team

What's on offer

25 Days Annual Leave
Company pension (4%)
4x Death in Service
EV car scheme
Free EV charging
Free annual Flu vaccinations
Benefit platform with high street discounts

If you have the experience we are looking for and you think you will succeed within this industry and role, apply today.

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