Collections Customer Care Advisor

Michael Page • Permanent • Leeds, West Yorkshire, England, United Kingdom • £29k - £31k / year • 3d ago

Michael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector!

This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes!

If you are driven and passionate about customer services please apply now!

Client Details

Michael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector!

This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes!

If you are driven and passionate about customer services please apply now!

Description

As a Collections Customer Care Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place.

You will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met.

The role will be corresponding with customers mainly over the telephone there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team.

The position will also be supporting the off shore team with any customer service queries making sure they are resolved as soon as possible for the client.

Profile

Previous customer service/contact centre experience

Excellent communication skills and a confident telephone manner

Able to work in a busy volume environment

The ability to prioritise your workload and excellent organisation

Thrive working in a team and also independently

Resilience and an excellent problem solver

Driven and passionate about customer experience and delivering the best service

Job Offer

Salary of £29000 rising to £31000 after three months with the business+ annual bonus+ growing team exciting time to join the team+ full training provided+ excellent progression and development+ central location in Leeds+ free parking+ fantastic benefits+ 9am-5pm Monday to Friday+ superb offices+ excellent team and culture+ immediate interview

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