Slovenian-speaking Customer Support Advisor

Red Dot Search UK Limited • Permanent • Belfast, Belfast, Northern Ireland, United Kingdom • £26.52k / year • 2w ago

Are you fluent in Slovenian and English and looking for a full-time role where you can use your language skills every day?

We're recruiting for a Slovenian-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly.

This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.

What you'll be doing
You'll support customers with a range of everyday enquiries, including:

Missing orders
Payment queries
Product availability
Order amendments
Cancellations
General customer questions via social media and email

You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.

What's on offer

£26,520 per year
Full-time, permanent role
40 paid hours per week
Hybrid working: 2 days in the Belfast office, 3 days from home
Rotational shifts between 8am and 12am, Monday to Sunday
28 days paid holiday
Employee assistance support
Employee discount benefits
Stock purchase scheme
Gym discount
Insurance discounts

What we're looking for

Excellent Slovenian and English written and verbal skills
At least 6 months' customer service experience
Strong knowledge of social media
Social media or content moderation experience would be a bonus
Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday
Local to Belfast
Able to work from home with at least 10Mbps broadband

Apply now.

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