Customer Service Executive

Sammons Recruitment Ltd • Permanent • Hastings, East Sussex, England, United Kingdom • £25k - £35k / year • 13h ago

We are now seeking a motivated and customer-focused Customer Service Executive on behalf of one of our clients to join an extremely supportive team. This is an excellent opportunity to join a well-established company where you will play a key role in delivering a high level of customer service throughout the full customer journey.
The role will involve working closely with internal teams, customers, and external couriers. This is a varied but fast-paced role requiring strong communication skills, attention to detail, and the ability to multitask effectively.

Key Responsibilities
· Answering incoming customer calls in a professional and efficient manner
· Make outbound calls to update customers on orders and support sales activity where required
· Maintain a proactive and sales-focused approach to support business target
· Organise collections between manufacturing and warehouse locations
· Process daily sales invoicing accurately and efficiently
· Respond to customer enquiries and quotation requests within agreed timeframes
· Prepare quotations for standard products and link quotes to relevant projects
· Process customer orders, ensuring products are delivered correctly and to specification
· Follow up on completed orders, gather customer feedback, and create follow-up actions for the sales and business development teams where required
· Coordinate and monitor the delivery of product samples
· Keep customers informed of lead times, ETAs and any potential delays
· Support a smooth and seamless customer journey from initial enquiry through to delivery and aftercare
· Coordinate and manage customer thank you packs
· Re-engage with customers following project completion to maintain relationships and encourage repeat business.

Skills & Experience
· Friendly and personable with the ability to work well within a team environment
· Excellent communication skills with a positive and professional approach
· Ability to work independently and use initiative when required
· Adaptable and willing to support different areas of the business when needed
· Strong attention to detail and good time management skills
· Reliable and trustworthy with a strong work ethic
· Comfortable working within a fast-paced environment
· Customer-focused with the ability to build strong working relationships
· Good Standard of education

How to Apply
If you are looking for a varied customer service role within a supportive and fast-paced environment, we would love to hear from you. Apply today with your CV for more information. If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.

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