Customer Engagement Manager

Rubicon Recruitment • Permanent • Bedford, Bedford, England, United Kingdom • £60k - £65k / year • 7h ago

Customer Engagement Manager | Remote / Hybrid | £65,000 DOE

If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help them get real, measurable value from a sophisticated software platform. This isn't account management with a sales target — it's purposeful, people-first work with genuine variety across every customer relationship.

As a Customer Engagement Manager, you will benefit from:

Hybrid/Remote working (one day per month in the office)
25 days annual leave plus public holidays
Annual discretionary bonus reflecting company performance and your individual contribution
Life assurance at 2x basic salary
Enhanced company sick pay scheme
Comprehensive health and wellbeing support including an Employee Assistance Programme, Online GP, eyecare, flu vaccination and cycle to work scheme
Save As You Earn (SAYE) scheme with a guaranteed tax-free bonus after three years
Free independent financial advice provided annually
Free will writing service
Professional membership and subscription fees covered where role-relevant
Perkbox rewards platform with perks, discounts and a wellbeing hub

As a Customer Engagement Manager, your responsibilities will include:

Building trusted relationships across a portfolio of accounts, acting as the go-to contact throughout the customer lifecycle
Leading regular customer reviews focused on adoption, progress, risks and improvement opportunities
Monitoring platform usage and customer health to identify gaps and proactively support where needed
Coordinating onboarding activity in partnership with Project and Solution Architect teams to set customers up for long-term success
Supporting renewal conversations by evidencing customer progress, usage and operational impact
Collaborating across commercial, technical and delivery teams to maintain a joined-up customer experience

As a Customer Engagement Manager, your experience will include:

3 to 5 years in a Customer Success, Customer Engagement or Account Management role within a SaaS, technology or digital services environment
Experience managing multiple customer accounts simultaneously across varying levels of complexity
A track record of supporting customers through onboarding, adoption and ongoing engagement within a platform-based setting
Confidence using data and customer insight to guide conversations and identify risks
Experience working cross-functionally with commercial, technical and delivery teams
Exposure to public sector, healthcare or other regulated environments is advantageous

If you're ready to take ownership of meaningful customer relationships and help organisations genuinely transform through technology, we'd love to hear from you. Apply today with an up-to-date CV or call Ellie Taylor at Rubicon for more information.

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