Lettings Manager

Hays Business Support • Permanent • Lichfield, Staffordshire, England, United Kingdom • £30k - £35k / year • 11h ago

Your new company
We are seeking an experienced property professional to lead and manage a varied portfolio of commercial and residential lettings, including office accommodation and temporary/social housing. This role is responsible for maximising occupancy, minimising void periods, and ensuring all properties are maintained to a high standard while remaining fully compliant with statutory and contractual requirements. A strong focus on tenant engagement and delivering a high-quality, customer-focused service is essential.

Your new role

Property & Tenancy Management / Void Management.
Develop and implement strategies to reduce void periods and maximise occupancy across the portfolio.
Monitor performance, analyse trends, and recommend improvements to increase utilisation.
Coordinate marketing and promotion of available properties and liaise with internal housing teams.
Act as the main point of contact for tenants, ensuring queries and issues are resolved efficiently.
Build and maintain positive tenant relationships through clear and proactive communication.
Implement feedback mechanisms to improve service delivery and tenant satisfaction.
Monitor rental income and arrears, ensuring effective debt management processes are in place.
Manage budgets, ensuring cost control and achievement of income targets.
Ensure compliance with all relevant regulations, including health & safety, housing legislation, and data protection.
Produce regular KPI reports covering occupancy rates, void turnaround, arrears, and tenant satisfaction.
Present insights and recommendations to senior stakeholders to drive continuous improvement.
Support the sourcing and acquisition of additional properties in line with strategic objectives.
Conduct market research and financial appraisals to inform investment decisions.
Oversee onboarding and integration of new properties into the portfolio.
Work closely with internal teams including Housing, Property Services, and Finance, as well as external partners to ensure seamless delivery of services.

What you'll need to succeed

Proven experience within commercial lettings, property management, or social housing.
Strong understanding of property legislation, tenancy agreements, and compliance requirements.
Excellent communication and stakeholder management skills.
Experience managing budgets, income targets, and financial performance.
Strong organisational and multitasking abilities.
Data-driven mindset with experience in reporting and performance analysis.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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