Customer Service Advisor

Windsor Telecom • Permanent • Camberley, Surrey, England, United Kingdom • £26k - £30k / year • 5h ago

Customer Service Advisor

Full Time

Office Based / Hybrid Stonehouse or Camberley

Salary 26k-30k DOE

About Windsor

We believe in making technology easy and enjoyable for businesses of all sizes, providing communications, connectivity, mobile, security and IT services to 5,000+ happy. We are a company of 60 colleagues across three regional hubs that put customer support at the heart of everything we do. We invest in our people, supporting development, recognising expertise, and providing the opportunity to grow. It is an exciting time to join us on our journey.

About the role

A key role within the Customer Services team, this role supports customer moves, adds and changes to ensure we deliver a great experience throughout their entire journey with us.

Supporting day-to-day delivery of services, you will ensure customer requests and queries needs are handled accurately and efficiently. This could be on-boarding a new customer, adding additional services, updating account details, answering billing quires or any number of other varied tasks.

This role works directly with customers as well as colleagues across our engineering, account management, finance and other teams. You will also be liaising directly with our suppliers.

You will keep everything connected and running smoothly. Directly actioning changes on internal systems and our supplier portals, co-ordinating activity across the business and suppliers as required. Importantly, you will provide clear updates to customers to manage expectations and ensure every stage of their journey is seamless.

Our ideal candidate

We’re looking for someone who cares about delivering a great customer experience and takes pride in getting the details right. You’ll be organised, proactive, and confident in managing a variety of requests, ensuring everything is handled efficiently and to a high standard.

You naturally build positive relationships, working closely with colleagues, suppliers and customers to keep everyone informed and supported. Communication comes easily to you, and you enjoy being the go-to person who makes things simple, clear, and stress-free for our customers.

Above all, you care about doing a great job. You take ownership, stay one step ahead, and are always looking for ways to improve how we work and how we support our customers throughout their journey with us.

Skills & Experience likely to make you well suited to this role may include:

A strong background in customer service or customer success roles
Managing in-life service requests, changes, upgrades, or renewals
Working with suppliers and managing third-party relationships
Handling multiple time sensitive service requests and or priorities
Using CRM, portals and other business tools or systems
Experience in a business-to-business sales or service environment

We will provide full technical training but prior knowledge or experience of the following may give you a head start:

Telecoms services (e.g. connectivity, voice, SIP or hosted platforms)
Internet and network solutions (including broadband and leased lines)
Mobile and unified communications services
IT services or managed service environments (MSP)
Working with suppliers and managing third-party relationships

The role requires an articulate and confident individual with good written and numerical skills and who is happy spending time talking on the phone and Teams calls.

Typical day involves

No two days are the same, but each day is focused on supporting customers. You’ll start by reviewing your priorities, ensuring all requests and activities are on track and updates are shared clearly. Throughout the day, you’ll coordinate with internal teams and suppliers to progress service changes, resolve queries, and keep everything moving forward.

You’ll spend time working directly with customers, providing updates, answering questions, and making sure they feel supported at every stage. Whether it’s managing a change request, supporting service adoption, or resolving an issue, you’ll focus on keeping the experience simple and stress-free.

By the end of the day, you’ll have supported multiple customers across their journey, ensuring they feel informed, confident, and well looked after.

Things we think also matter:

Enhanced annual leave entitlement (increasing with length of service)
Birthday day off
Private medical cover option (after probation)
Health cash plan (after probation)
Subscription to PerkBox, discounts and Wellness app
Cycle to work Scheme
Employee referral scheme
Breakfast and fruit provided everyday

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