Customer Service/Admin

Hays Business Support • Temporary • Burton-on-Trent, Staffordshire, England, United Kingdom • £14.66 / hour • 1w ago

An opportunity has arisen to join an expanding team in Burton. You will be a part of their customer service team and report in to the Team Leader.

Duties include:
* Working as part of a team, the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service.
* To ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
* To manage customer incident calls/emails through to completion.
* To ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
* Ensure all procedures are adhered to and report all incidents of non-compliance.
* To rebook orders and notify customers via phone or text service.
* Demonstrate empathy with the customers as and when required.
* To undertake any other tasks / duties as required by the needs of the business.
The Person

* Previous Customer Service experience or NVQ level 3 in Customer Service.
* Motivated and able to communicate clearly, both verbally and in written formats.
* Ability to work in a busy environment.
* Team player.
* Well organised, taking ownership of tasks.
* Attention to detail.
* Educated to GCSE level or equivalent.
* Sound IT skills, knowledge of Microsoft Office applications.

What you'll get in return
Ongoing contract
£14.66
Office based

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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