Customer Service Advisor -Clearing Hotline

Adecco • Temporary • Cardiff, Cardiff, Wales, United Kingdom • £12.71 / hour • 2d ago

Join Us as a Temporary Customer Service Advisor!

Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future!

Contract Details:

- Type: Temporary

- Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload)

- Hours: Monday to Friday, 8:00 AM - 6:00 PM

- Location: Fully remote

Why Join Us?

- Be part of a dynamic team that thrives on providing exceptional customer service!

- Work from the comfort of your own home while helping students achieve their educational goals.

- Perfect for students, educators, or professionals seeking short-term summer employment!

Your Role:
As a Customer Service Advisor, you will:

- Assist prospective students by submitting applications and answering their queries via phone.

- Provide clear, accurate, and empathetic information about the admissions process.

- Ensure every customer receives a professional and supportive experience.

- Maintain meticulous records in compliance with data protection regulations.

- Shine in a high-pressure, time-sensitive environment, where every call counts!

What We're Looking For:
We need passionate individuals who possess:

- Strong customer service skills and a compassionate approach.

- The ability to stay calm and resilient under pressure.

- Fluency in spoken and written English.

- A keen eye for detail and a commitment to quality.

- Availability for the full duration of the assignment (August 10 to August 17, 2026).

- Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook).

- Familiarity with higher education processes is a plus (training provided).

- GCSE English at grade C or above (or equivalent).

- The right to work in the UK.

Technical Requirements:
To succeed in this role, you'll need:

- A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible).

- Up-to-date antivirus software installed.

- A functioning headset (speakers not permitted).

- Access to a quiet, distraction-free home working environment.

Ready to Make an Impact?
If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference.

Let's create futures together! Join us and help shape the next generation of students!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

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