IT Customer Account Manager

Stratospherec Ltd • Permanent • Guildford, Surrey, England, United Kingdom • £40k - £48k / year • 7h ago

Customer Account Manager - UK Software company in Guildford - to £48k per annum

My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Account Manager to be based out of their Guildford offices. This role is on-site full-time.

This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.

They have 28 days' holiday plus Bank Holidays! Paying up to £50k depending on experience!

Main Responsibilities:

Manage ticketing system for customer bugs, features and support.
Critically evaluate incoming customer requests and communicate internally.
New system features and regression testing.
Customer systems training.
Develop training material as required.
Lead regular client meetings and support the acquisition of new customers.
Liaise with customers to implement the company systems into their business.
Customer onboarding and integrations.
Create and proofread internal procedures and technical specification documentation.

My client is looking for someone with the following skillset:

Previous customer service experience - account management is a bonus
Time management
Organisation
Excellent verbal and communication skills
Experience with ticketing systems is a bonus

This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world!

If this is of interest, please apply!

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