Customer Complaints Advisor

Adecco • Permanent • Leamington Spa, Warwickshire, England, United Kingdom • £30k / year • 2h ago

Are you a passionate complaints handler with a knack for delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Handler to join their team!

Position: Customer Care Complaints Handler

Contract Type: Permanent

Annual Salary: £30,308

Working Pattern: Full Time

Role Overview:

As the Customer Care Complaints Handler, you will be a cornerstone of the organisation's customer service operation. You will oversee the Customer Outcome Team's daily administration, focusing on two pivotal areas: complaint handling and supporting regulatory requirements. Your analytical skills will play a crucial role in ensuring customer satisfaction and compliance.

Key Responsibilities:

Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs.
Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media.
Operational Support: Implement and improve departmental processes based on analysis and forecasting.
Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions.
Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles.
Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects.
Reporting: Submit KPI reports and maintain a root-cause analysis register.

What We're Looking For:

Experience: Proven experience in customer service operations, complaints handling desirable but not essential
Skills: Strong analytical skills, exceptional attention to detail, and a talent for training and observation.
Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding.
Motivation: A proactive approach to setting and achieving personal and departmental goals.

Why Join Us?

Be part of a forward-thinking organisation with a strong reputation in the industry.
Enjoy a supportive work environment where your contributions are valued.
Take the next step in your career with a role that offers both challenges and opportunities for growth.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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