Fire & Security Customer Compliance Manager

Complete Security Recruitment • Permanent • Leicester, Leicester, England, United Kingdom • £35k - £40k / year • 2h ago

*** is a leading provider of life safety solutions, specialising in the installation, commissioning and maintenance of fire detection, emergency lighting and integrated life safety systems.

As part of the wider *** Group, *** is committed to protecting people and property through strong technical expertise, reliable service delivery and excellent customer care.

We are now looking for a Fire & Security Customer Compliance Manager to support our service operations and strengthen the way we manage customer compliance, reporting, subcontractor performance and service governance.

The Role

This is a key customer compliance and service governance role, reporting directly to the Service Director.

The successful candidate will act as a customer compliance champion across *** Service Operations, helping to ensure that customer servicing, appointment booking, report issue, remedial follow-up, subcontractor performance and contractual SLA requirements are monitored, controlled and escalated where required.

The role will work across Service, Small Works, Sales/Renewals, subcontractors and regional service teams to make sure customer compliance risks are visible, actioned and reported clearly.

The role covers the companies Service Operations across all regions, including the North East, Midland & North and Southern regions.

Key Responsibilities

Act as the customer compliance champion across the companies Service Operations.

Monitor customer compliance across planned preventative maintenance, service activity and remedial works.

Produce and improve standardised customer compliance reports covering serviced assets, PPM status, outstanding reports, remedials and compliance risks.

Track appointments, reports, remedial actions and customer requirements that are outside agreed standards.

Support the business in ensuring contractual SLAs are monitored and escalated where necessary.

Liaise with subcontractors regarding appointment dates, report turnaround, documentation quality and compliance outputs.

Work closely with the Small Works Manager to ensure remedials are visible, tracked and progressed where they affect customer compliance.

Support the Sales & Renewals Coordinator with the onboarding of new customers, ensuring service requirements, reporting expectations and compliance obligations are captured.

Conduct administration quality audits across customer records, job notes, reports, asset information and remedial tracking.

Support internal, financial and external compliance audits, including BAFE, ISO 9001 and ISO 14001.

Provide clear compliance updates to the Service Director, highlighting risks, overdue actions and areas requiring escalation.

Help improve processes, reporting standards and customer visibility across the service operation.

What We Are Looking For

We are looking for someone who is highly organised, confident with detail and able to work across multiple teams to get things done.

You will need to be comfortable working with customer information, service records, subcontractor updates, reports, compliance requirements and deadlines. You should be able to identify risks, follow up actions and communicate clearly with internal teams, customers and external providers.

Skills and Experience

Essential:

Ability to operate at Manager Level with Senior Internal and External Stakeholders

Strong attention to detail and excellent organisational skills.

Confident written and verbal communication skills.

Ability to manage multiple priorities, deadlines and follow-up actions.

Experience preparing reports, tracking actions or monitoring service performance.

Comfortable working with internal teams, subcontractors and customers.

Proactive approach to resolving issues and escalating risks.

Strong IT skills, including ability to analyse data using excel.

Preferred:

Experience within the fire and security industry.

Experience in a life safety, facilities management, compliance, technical service or maintenance environment.

Understanding of planned preventative maintenance, remedial works, service reporting or SLA management.

Awareness of BAFE, ISO 9001, ISO 14001 or similar audit/compliance frameworks.

What Success Looks Like

Success in this role will be measured by:

Improved customer compliance visibility.

Accurate and timely customer compliance reporting.

Reduction in overdue appointments, missing reports and unresolved compliance actions.

Better tracking of remedials from identification through to completion.

Improved subcontractor follow-up and documentation standards.

Stronger audit readiness across service records and customer compliance evidence.

Fewer customer escalations linked to reporting, communication or compliance visibility.

A smoother onboarding process for new service customers.

Why Join Us?

This is an opportunity to play an important role in a business where compliance, customer service and operational discipline really matter.

You will work directly with the Service Director and across the wider service operation, helping *** improve the way it protects customers, manages risk and demonstrates service compliance.

For someone with strong organisation skills, a customer-focused mindset and experience in fire and security, life safety, compliance or technical service environments, this is a role with real influence and purpose.

You may also be interested in these jobs

Sales Administrator

SF Partners • Permanent • Derby, Derby, England, United Kingdom • £24.75k - £25k / year • 2h ago

Customer Services Immediate Start

Kickstart your career in administration with a great first step into a permanent, full-time role! Are you a driven and organised individual looking to build your career after completing an apprenticeship or gaining some...

2h ago

Apply

Customer Service Advisor - Full Time

Alma Personnel • Permanent • Tamworth, Staffordshire, England, United Kingdom • £12.71 / hour • 2h ago

Customer Services

Our well-established client based in the Tamworth area are currently recruiting for a Customer Service Advisor to join their team on a 12-week, temporary basis. FULL TIME - Monday to Friday 37.5 hours per week on a rota...

2h ago

Apply

Customer Service Agent

Adecco • Temporary • Tamworth, Staffordshire, England, United Kingdom • £12.71 / hour • 2h ago

Customer Services

Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary £12.71ph Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthu...

2h ago

Apply

Sales Administrator

JLN Plumbing & Heating Limited • Permanent • Coventry, West Midlands, England, United Kingdom • £25k - £30k / year • 22h ago

Customer Services

Join our Coventry team in a key desk-based role supporting our growing Renewables division (Solar PV & Heat Pumps). We are seeking a highly organized Sales Admin Assistant to manage our project administration and han...

22h ago

Apply

Sales Administrator

SF Partners • Temporary • Coalville, Leicestershire, England, United Kingdom • £14 - £15.50 / hour • 2d ago

Customer Services Premium-Ad

Sales Administrator - Coalville, Leicestershire, LE67 The rewards Equivalent to £27,000–£30,000 dependent on experience Temporary: initial 6 weeks, covering sickness with potential to extend The role of Sales Administrat...

2d ago

Apply

Get more jobs like this

Create a free job alert