Customer Service Executive

Pursuit Executive Recruitment Ltd • Permanent • Witham, Essex, England, United Kingdom • £30k - £32k / year • 2h ago

Are you an experienced customer service professional with a passion for international trade and export operations? We are working with a well-established business to recruit an International Customer Service Executive to join their busy and collaborative team. This is a varied and rewarding role offering real ownership of a portfolio of global and UK accounts.

The Role

Reporting to the Customer Service Manager, you will serve as the primary contact for a portfolio of international and UK customers, managing orders end-to-end from processing through to final delivery. You will be responsible for coordinating international documentation, ensuring regulatory compliance, and supporting Sales Managers - all while delivering an exceptional level of service.

Key Responsibilities - Customer Service Executive

Manage a portfolio of international customer orders, acting as the primary contact from order processing through to end delivery, including the preparation of international documentation such as Customs & Excise paperwork.
Ensure full regulatory compliance across export activity and the effective global movement of goods to meet internal and external customer requirements.
Manage UK customer orders, liaising with internal teams including Operations and external haulage and logistics partners to ensure on-time, accurate delivery.
Provide administrative and operational support to the Sales Managers as required.
Build and maintain effective third-party and cross-departmental relationships.
Identify and communicate opportunities to improve customer service and operational efficiency.
Provide cover for similar administrative functions across the business as required.
Actively support and contribute to the company's sustainability and ethical trading goals.

About You - Customer Service Executive

Proven experience in customer service within an export, international trade, or logistics environment.
Solid understanding of customs declarations and international trade documentation.
IATA certification is advantageous but not essential.
Strong IT and administrative skills with a high level of accuracy and attention to detail.
Excellent interpersonal and communication skills with the ability to remain calm under pressure.
A collaborative, team-oriented approach with a genuine enjoyment of building relationships.
Able to manage multiple priorities effectively in a fast-paced environment.

Benefits

24 Days holiday + Bank holidays
Performance Bonus
Generous Pension contribution
Life Insurance (Death in-service)
Employee Assistance programme
1-day additional holiday after 5 years

If you have experience in customer service, export operations, or trade compliance and are looking for a dynamic role where you can make a real impact, please apply with your CV in the first instance.

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