Customer Service Administrator

Hays Business Support • Permanent • Grangemouth, Falkirk, Scotland, United Kingdom • 2h ago

Your new company
You will be joining a well-established and reputable business based in the Grangemouth area. With a strong presence in the UK, the company specialises in providing efficient, reliable distribution services to a broad range of commercial clients. Known for its commitment to operational excellence and customer satisfaction, the organisation offers a collaborative and supportive working environment where employees are encouraged to develop and grow.

Your new role
As a Customer Service Administrator, you will play a key role in supporting daily operations and ensuring a high standard of service delivery to customers. You will act as a central point of contact for client enquiries, coordinating closely with internal departments to ensure smooth communication and timely resolution of issues.
Key responsibilities will include:

Handling inbound calls and emails from customers in a professional and timely manner
Processing customer orders, updating systems, and maintaining accurate records
Liaising with internal teams to track order progress and communicate status updates
Resolving customer queries, complaints, and service issues efficiently
Supporting general administrative duties such as data entry, reporting, and documentation
Assisting with scheduling and ensuring service-level agreements are met

This is a fast-paced role that requires strong organisational skills and the ability to prioritise workload effectively.
What you'll need to succeed
To be successful in this role, you should have:

Previous experience in a customer service or administrative position
Excellent communication skills, both written and verbal
Strong attention to detail and a high level of accuracy
The ability to remain calm under pressure and manage multiple tasks simultaneously
Good IT skills, including experience with Microsoft Office and CRM or transport systems
A proactive and team-oriented approach with a willingness to learn

What you'll get in return
In return, you will receive:

A competitive salary and benefits package
Opportunities for training and career progression within a growing organisation
A supportive and friendly team environment
Exposure to a dynamic and essential industry sector
Stable, long-term employment with a respected local employer

This role is ideal for someone looking to build a career within customer service and logistics while contributing to a high-performing team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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