Customer Service Collections Advisor

Brellis Recruitment • Permanent • Warwick, Warwickshire, England, United Kingdom • £25k - £28k / year • 2w ago

Customer Service Collections Advisor
Leamington Spa – Hybrid (after training)
£25,000 – £28,000 + Benefits

Are you experienced in collections or contact centre roles and confident in handling challenging conversations about overdue debt?

This role sits within late-stage collections, managing customer accounts that are significantly overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation.

This is a results-driven collections role, requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment.

Benefits of Customer Service Collections Advisor:

25 days holiday plus bank holidays
Private medical insurance, life assurance, pension up to 7.5%
Staff discounts and development opportunities

Responsibilities of a Customer Service Collections Advisor:

Manage and contact customers with overdue accounts in late-stage arrears
Conduct in-depth financial conversations to assess affordability and risk
Negotiate full payments, settlements, or structured repayment arrangements
Handle objections, non-engagement, and difficult conversations confidently
Work towards individual and team recovery targets
Identify vulnerability and apply appropriate support or escalation routes
Maintain accurate, compliant, and detailed account records

Requirements of Customer Service Collections Advisor:

Previous experience in late-stage collections, recoveries, or arrears management
Strong negotiation and influencing skills
Resilient, confident, and comfortable working with challenging customers
Target-driven with a strong understanding of fair treatment principles
Highly organised with strong attention to compliance and detail

Shift Pattern:

7-week rotation:

5 × 8:30am – 5:00pm
1 × 8:00am – 4:30pm
1 × 11:30am – 8:00pm

INDH

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