Customer Service Coordinator

Sheffield

Travis Talent is delighted to be recruiting on behalf of a well-established Sheffield manufacturing business that supplies specialist products to customers across the UK and internationally.

Due to continued growth, our client is looking to appoint an organised and customer-focused Commercial Sales Support Coordinator to become an integral part of their commercial team. This is an excellent opportunity for someone with experience in sales support, customer service or commercial administration who enjoys working in a fast-paced manufacturing environment where no two days are the same.

Working closely with colleagues across Sales, Production, Quality and Business Development, you'll play a key role in ensuring customer enquiries are handled professionally, quotations are produced accurately and customer orders progress smoothly from enquiry through to delivery.

If you enjoy building relationships, solving problems and being at the heart of a busy commercial operation, we'd love to hear from you.

The Role

As Commercial Sales Support Coordinator, your responsibilities will include:

Acting as the first point of contact for customer enquiries
Producing quotations and supporting the sales team with commercial opportunities
Processing customer orders accurately and efficiently
Raising works orders and maintaining commercial documentation
Liaising with production, quality and logistics teams to ensure customer expectations are met
Providing customers with order updates and delivery information
Coordinating export and shipping documentation where required
Supporting technical sales colleagues with customer and product enquiries
Maintaining accurate customer records and commercial data
Contributing to continuous improvement initiatives across the commercial function

About You

We're looking for someone who can demonstrate:

Previous experience in a sales support, customer service, commercial support or administration role
Excellent communication and interpersonal skills
Strong organisational skills with the ability to manage multiple priorities
High levels of accuracy and attention to detail
A customer-first approach with a proactive attitude
Good working knowledge of Microsoft Office

Experience within manufacturing or engineering would be highly advantageous, as would experience with ERP systems, export documentation or international shipping processes, although these are not essential.

What's on Offer

Opportunity to join a successful and growing manufacturing business
Varied and rewarding role with genuine responsibility
Supportive and collaborative working environment
Long-term career development opportunities
Full-time permanent position based in Sheffield

If you're looking for a role where you can make a genuine impact within a busy commercial team and develop your career with an established manufacturer, we'd love to hear from you.

To apply, please send your CV to Travis Talent today for a confidential discussion.

Travis Talent

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Customer Service Coordinator