About the Role

My client is seeking a friendly and professional Customer Service Advisor to join a great team. This is a fantastic opportunity for someone with strong administrative skills who is confident speaking with customers over the phone and has previous experience within housing, property management, student accommodation, or a similar environment.

You will be the first point of contact for residents and customers, providing excellent service while ensuring all enquiries are handled efficiently and professionally.

Key Responsibilities

Respond to customer enquiries via phone, email, and face-to-face interactions.
Provide excellent customer service and resolve issues promptly.
Maintain accurate records and update internal systems.
Handle administrative tasks including data entry, filing, and correspondence.
Liaise with internal departments and external stakeholders where required.
Manage complaints and escalate issues appropriately.
Support residents and customers throughout their tenancy or accommodation journey.

Requirements

Previous experience in a Customer Service Advisor or similar role.
Strong administrative and organisational skills.
Comfortable and confident speaking on the phone.
Experience working within housing, residential property, lettings, or student accommodation.
Excellent communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Good IT skills, including Microsoft Office.

The Oyster Partnership

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Customer Service Advisor