Quality Administrator

Location: Loughborough, LE11
Salary: £27,000 per annum + £3,000 car allowance + Excellent Benefits
Contract & Hours: Full-time, Permanent – 37 hours per week, Monday to Friday
Benefits: Enhanced pension contributions, Employer-paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme, and support for CPD

**Must have a full UK driving license**

Sustainable Building Services (SBS) is a multi-award-winning retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types — social, owner-occupied, and private rental homes.

As a leader in residential decarbonisation, energy efficiency, and whole-house retrofit, we currently manage and deliver over £100m+ large-scale retrofit schemes, blending funding across mixed-tenures to maximise positive impact across communities.

Our work directly improves the living conditions, health, comfort, and wellbeing of thousands of households each year — helping to reduce fuel poverty and address four of today’s greatest challenges: the cost of living, energy security, climate change, and public health.

The Role: Quality Administrator

We are looking for a Quality Administrator to support the delivery of our retrofit and energy efficiency projects by taking ownership of evidence population and lodgement preparation.

You’ll play a key role in liaising with contractors, site teams, and coordinators to request, collate, and prepare all documentation required for Energy Efficient Measures in line with PAS 2030:2019, PAS 2035:2019 & PAS 2035:2023, and MCS Standards.

Working closely with Retrofit Coordinators, Regional Compliance teams, and subcontractors, you’ll help ensure every submission meets our high compliance standards and contractual deadlines.

Key Responsibilities

Collate all necessary paperwork for the installation of energy efficiency measures in accordance with PAS 2035:2019, PAS 2035:2023, and MCS requirements.
Work closely with project Retrofit Coordinators to ensure all documentation is provided in line with contract programmes.
Provide compliance support and guidance to regional delivery teams.
Upload and manage documentation across designated platforms and shared locations.
Maintain accuracy and attention to detail to ensure zero compliance failures.
Meet all strategic partner contractual deadlines.
Engage with sub-contractors to support compliant project delivery.
Request client shared folder access and upload completed lodgement evidence post-project completion.
Travel to other sites as required to provide hands-on administrative support.
Take part in ad hoc projects or initiatives to meet evolving business needs.

About You

You’ll be someone who thrives on accuracy, organisation, and teamwork, with a proactive mindset and a genuine interest in helping projects succeed.

Essential:

Minimum 1 year of administrative experience.
GCSEs and above.
Strong IT skills, particularly Excel and Outlook.
Excellent organisational and time management skills.
Ability to work independently or collaboratively across multiple teams.
Confident communicator with strong attention to detail.
Ability to plan and meet tight deadlines.
Full UK driving licence.

Desirable:

Experience working within a geographically dispersed team using Microsoft Teams or similar tools.
Customer service experience.
A basic understanding of retrofit processes and standards.

Our Commitment to You

We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and fostering a workplace where everyone is treated fairly and with respect, regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.

Ready to make a difference — one home at a time

Apply now and help us lead the way in sustainable building and energy efficiency.

No agencies please.

Sustainable Building Services

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Quality Administrator