We're recruiting a Customer Account Manager on behalf of a well-established manufacturing business based in the region. This is a full-time, permanent position and a great opportunity for a customer-focused individual who enjoys building relationships, managing accounts and contributing to business growth in a technical, product-led environment.

In this role, you'll be the primary point of contact for an allocated customer base, providing accurate quotations, processing orders and delivering a consistently high standard of service. You'll work closely with customers and suppliers alike, developing professional relationships and a solid understanding of the products and services you represent. Full product training will be provided, making this a strong opportunity for someone with transferable customer service or sales experience looking to grow within a specialist environment.

Main Responsibilities:

Managing an allocated customer base, handling enquiries via telephone and email professionally and promptly
Providing timely and accurate price quotations, including researching and contacting suppliers for non-standard materials where necessary
Following up on outstanding quotations and converting won quotes into customer orders
Processing customer orders through to shipment, ensuring all requirements are fulfilled accurately
Quoting materials and tooling including both stocked items and own-manufactured equipment
Maintaining accurate quote records and a well-managed contact database
Building and developing professional working relationships with customer contacts and sales representatives
Proactively communicating product information, pricing, lead times and company policies clearly and confidently
Identifying new business opportunities and re-engaging inactive customers to generate return business
Developing and maintaining a strong working knowledge of company products, services and catalogues
Adhering to company quality procedures and the established sales system

Skills/Experience:

Previous experience in a customer service, account management or internal sales role
Strong written and verbal communication skills — professional, clear and persuasive
Confident telephone manner with the ability to handle enquiries and resolve issues effectively
Computer literate with good working knowledge of Microsoft Office
Organised with strong attention to detail, particularly around order processing and quotation management
Ability to build rapport and maintain professional relationships with customers and colleagues
Two years' experience in sales or administration within an aerospace or manufacturing environment — desirable

Salary & Working Hours:

Salary is competitive and dependent on experience. Full-time, permanent position. Further details on working hours will be provided upon application.

Benefits:

Competitive salary dependent on experience
Full product and systems training provided
Varied, customer-facing role with genuine account ownership
Supportive team environment reporting to the Customer Service Manager
Opportunity to develop commercial skills within a specialist manufacturing business

Point Professional Recruitment LTD

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Customer Account Manager