Orchard Professional Solutions are working with a local manufacturer, who are looking for a Group IT Support Administrator to join their team on a permanent basis

For this role, we are looking for a self-motivated individual with a passion for technology who can deliver expectational customer service to both colleagues and clients

Key Duties / Responsibilities

Ensure the Service Desk is up to date
Driving continuous improvement for processes within the service desk
Lead weekly Service Desk review meetings to confirm state of all tickets
Provide support of hardware, software and network issues
Assist users with IT-related problems
Answer queries and provide training where necessary
Update service desk software to reflect work carried out to keep queries up to date
Maintain accurate records of IT assets and users
Provide accurate user work instructions and IT technical documentation for incidents, problems and projects completed
Perform and monitor updates, backups and preventive maintenance on all IT systems
Contribute to the implementation and monitoring of security measures to safeguard organisational data
Participate in IT projects, including system upgrades, migrations and installations
Work with third-party vendors to ensure a timely resolution of issues

Skills and Competencies

Experience woking within a IT Service Desk environment
Able to demonstrate ability to manage objects within M365 tenant administration (Entra ID, Exchange Online and MS265 Admin Centre) along with on-premises active directory management
Show knowledge of networking protocols and hardware
Experience with virtualisation technologies (e.g. Hyper-V)
Familiarity with Cloud services (e.g. AWS , Azure)
String analytical and problem-solving skills
Excellent communication and interpersonal skills

Required Training / Qualifications

At least 2 years experience in IT support or similar role
Proven proficiency in Windows Desktop and Server operating systems

Desirable Training / Qualifications

Qualification / Degree in Information Technology, or a related field
CompTIA: A+, Network+ and Security+ Certification
Microsoft CertifiedL Windows Fundamentals (MTA)

The specifics:

Monday - Friday
Office based in Melksham
37.5 hours per week
Salary from £28,000 - £32,000 per annum D.O.E

Orchard Professional Solutions Ltd are an equal opportunity employer. All applications will be considered for employment without attention to race, colour, religion, sex, sexual orientations, gender identity, national origin, veteran or disability status.

Orchard Professional Solutions Ltd

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