North West Housing Services is a purpose-led co-operative based in Liverpool, operating across the North West of England. We are a leading provider of housing management, maintenance, property investment, and financial services to housing co-operatives, small housing associations, and leaseholders.

We are looking for a dynamic, enthusiastic, and customer-focused person to be part of our team based in our Devonshire Road office in Liverpool. This is a full-time, permanent post.

What We Offer

30 days' annual leave, flat-rate performance bonus
Enhanced pension contributions, Employee health cover
Flexible and hybrid working

Reporting to the Team Leader – Property Operations, you will be responsible for the provision of our repair line, reception, and administration services to North West Housing Services (NWHS) members. You will also support the Property Services Team and ensure the effective delivery of administration services to NWHS members and their tenants.

This is a challenging and demanding role offering an excellent opportunity to join an established, hardworking team, dedicated to providing high-quality services to our member organisations. We are looking for a person who can apply a flexible approach to a variety of tasks, with a positive outlook. Strong organisational skills and an excellent understanding of the importance of a customer-focused approach are key to this role.

Essential Requirements

Experience of front-line service delivery in a customer-focused organisation
Good standard of general education
Excellent written, oral communication, organisational and interpersonal skills
Strong listening and decision-making skills
The ability to work as part of a team, but also be able to use your own initiative and prioritise workloads to meet targets and deadlines
Excellent customer care skills
Excellent IT skills
The ability to build and foster effective relationships with customers, contractors, colleagues, members, and their tenants.
A commitment to high standards of service delivery

We are a learning organisation and will support staff undertaking relevant professional qualifications.

How to Apply

Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to the link provided by 12.00 noon on Friday 17 July 2026.

North West Housing Services

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