We’re looking for a Customer Service Executive to join a growing manufacturer of technical inspection equipment in Droylsden.

This is a role suited to someone with at least 2 years’ experience in sales support, customer service, supply chain or a similar target-driven environment, as you will be processing customer orders, managing enquiries and supporting international sales activity.

What’s on offer?

£32,000 p/a | Permanent position
Mon – Thu | 8:30am – 5pm
Friday | 8:30am – 3pm
Bonus scheme
25 days holiday plus bank holidays
Option to purchase additional holiday after 2 years’ service
Flexible and hybrid working
Standard pension
Company social events
Monthly pay

What will you be doing as a Customer Service Executive?

Processing customer orders and coordinating them from receipt through to dispatch
Managing order queries, stock availability and delivery schedules
Handling customer issues and complaints in a timely manner
Maintaining customer and distributor records, including contact and account details
Accurately updating CRM and ERP systems, including Epicor
Tracking sales activity, enquiries, conversions and order progress
Acting as the voice of the customer when working with supply chain, technical support and marketing teams
Supporting the sales team with administrative and customer service activities
Assisting with integrated, multi-channel marketing campaigns and customer communications
Generating and following up on new business leads
Developing product knowledge to support enquiries, recommendations and sales activity
Helping ensure customer orders and system data are entered correctly first time

What will you need?

A minimum of 2 years’ experience in sales, sales support, customer service, product management, business development or a similar role
Experience working in a target-driven and results-focused environment
Experience in customer service, sales order processing and associated administration
A track record in customer management or supply chain management within a manufacturing environment
Sales, customer service or supply chain-related experience or qualifications
Experience using CRM systems
Competence using Microsoft Word and Excel

Apply today

Apply today or speak with Chelsea at KPJ Group for more information between 9:00am – 5:00pm Monday – Friday.

KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted.

KPJ Group

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Customer Service Executive