An exciting opportunity has arisen for a Customer Account Executive to join the team on a 12-month maternity cover contract. This role is ideal for a customer-focused individual who enjoys building strong client relationships, solving problems and delivering excellent service in a fast-paced environment.

The successful candidate will be responsible for managing a portfolio of clients, acting as a key point of contact and ensuring customer requirements are fulfilled accurately.

Key Responsibilities:

Develop and maintain strong relationships with assigned clients.
Manage customer orders, ensuring requirements are met accurately and on time.
Communicate proactively with clients to manage expectations and provide updates.
Investigate and resolve customer queries and complaints through to completion.
Collaborate with internal departments to deliver service excellence and meet agreed service levels.
Support service improvement initiatives through data analysis and customer insight.
Ensure compliance with contractual requirements and company processes.

The ideal candidate will have:

Previous experience in a customer service environment (2+ years)
Excellent communication and relationship-building skills.
Strong organisational skills with the ability to manage multiple priorities.
A calm, confident, and proactive approach to problem-solving.
Excellent attention to detail.
Good working knowledge of Microsoft Office

This is a fantastic opportunity to join a supportive team and gain valuable experience within a customer-focused, relationship-driven role.

Jayfair Recruitment Solutions Limited

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Customer Account Executive