Activities & Wellbeing Co-ordinator (Customer Experience Lead)

£27,256 per annum

40 hours per week to include alternate weekends.

The Rowans, Bickershaw Lane, Bickershaw, Wigan, WN2 5TE.

Do you want to have fun and make peoples day every day?! Do you believe older people have so much to teach us and so much to give? Do you understand that living with purpose is key to the lives of everyone? Are you great at helping people and enabling people to feel special? Are you tech savvy and great at social media? Then we may have the role for you!

We’re looking for a creative, enthusiastic and caring Activities & Wellbeing Co-ordinator (Customer Experience Lead) to join our team at The Rowans — an Outstanding-rated CQC care home where we’re passionate about creating exceptional experiences for the people who live with us.

Responsibilities and Duties

Planning meaningful activities, entertainment, celebrations and events.
Creating experiences around residents’ interests, hobbies and life stories.
Organising outings, gardening and community activities.
Building relationships with local schools, community groups and organisations.
Working with families to create a strong sense of belonging.
Bringing our ‘Ohana’ ethos to life — making everyone feel valued and included all day, every day.

Skills, Qualifications and Abilities

Passionate & Caring: You have a genuine desire to make a difference in people’s lives.
Creative & Enthusiastic: You bring fresh ideas to the table and have the energy to see them through.
Community-Oriented: You value connections with the wider community and can engage others in meaningful ways.
Dedication & Commitment: You’re someone who’s in it for the long haul, ready to become an integral part of our extended family.
Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.

The Care Home and Company

The Rowans opened in October 2023; a 66-bed nursing and dementia specialist care home in the heart of Wigan, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, The Rowans is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at The Rowans.

Benefits of working at EQ Care

½ day off for your birthday
28 days’ annual leave (pro rata)
Blue Light Discount Card
Salary advance through Level
Free meals on shift
Contributory pension
Learning & Development opportunities
Team member rewards
Refer a friend scheme – up to £500 (T&Cs apply)

Please note: EQ Care cannot provide sponsorship. Candidates must have valid right to work in the UK.

** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice

EQ Care Group

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Activities & Wellbeing Co-ordinator (Customer Experience Lead)