Customer Service Administrator – Property Surveys

£14 per hour plus exciting and generous incentives for hitting targets!

Fully Remote

Self-Employed / Contract position

We are seeking a driven, organised and commercially minded individual to join our growing surveying practice.

This is a fast-paced, client-facing role combining sales, scheduling, operational coordination and business development within the residential homebuyer survey sector.

Speed, accuracy and professionalism are critical. The successful candidate will play a central role in converting enquiries, managing Surveyor diaries and helping drive business growth.

Key Responsibilities

Enquiry Management and Sales Conversion:

Respond immediately to incoming homebuyer survey enquiries (via CRM and direct channels).
Professionally present and sell our services to secure bookings.
Issue clear, accurate confirmation emails outlining scope, price and terms.
Ensure signed terms and payments are received promptly.

Sales Progression and Administration:

Monitor each instruction through to completion.
Maintain accurate CRM records.
Ensure correct email sequencing and documentation compliance.

Surveyor Diary Management and Logistics:

Coordinate property access with vendors and selling agents.
Plan and schedule Surveyor appointments efficiently, aiming for two inspections per day.
Apply logical route planning and geographic awareness to maximise productivity.
Reconfirm all appointments 24 hours in advance.

Post-Survey Follow-Up:

Ensure Surveyors confirm access and raise any immediate concerns with clients within 24 hours.
Maintain high standards of communication and professionalism.

Business Development:

Build and maintain relationships with local estate agents.
Secure direct instructions from agents and their clients.
Support management in developing repeat referral streams.

Candidate Profile

We are looking for someone who:

Preferably has experience in property, residential sales, or homebuyer surveys.
Is commercially aware and confident in selling professional services.
Has strong organisational and logistical planning skills.
Is personable, articulate and detail focused.
Has a positive, proactive “can-do” mindset.
Is ambitious and motivated to help build a growing business.
Is comfortable working closely with management and contributing ideas.

Reward and Progression

We offer a competitive salary with fair and achievable bonus structures. Bonuses are linked to:

Maintaining full Surveyor diaries.
Securing repeat business from agents.
Meeting agreed monthly job and revenue targets.

This is an excellent opportunity for someone who wants responsibility, growth and meaningful impact within a dynamic property business.

Athena Expert Surveyors

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Customer Service Administrator - Property Surveys