Security Officer - Front of House

JOB TITLE: Security Officer

LOCATION: Wells Fargo - EC4R

PAY RATE: £11.42 per hour

REPORTING TO: Team Leader

SHIFT PATTERN: Monday/Friday days (60 hours), and also rolling Shifts on a 3 days/ 3 nights / 3 off pattern

Main Duties & Responsibilities:

To provide a specialist Front of House and Reception Security Service at a highly prestigious Corporate Client. In line with the Assignment Instructions, SOPs and customer requirements to protect the customer's employees, property and other assets.

To deliver the highest levels of customer service which consistently demonstrate ABM's core values of Respect, Integrity, Collaboration, Innovation, Excellence and Trust.

This is a day duty consitsts Mon - Friday , 60 hours a week and one should not have any issue with standing while performing Front of House Job.

Key Responsibilities:

Protection of Property and Premises

Prevent and deter unauthorised access to site. Monitor fire alarms, intruder alarms and CCTV as appropriate.
To provide a visible deterrent and high-level security presence whilst on site.
Conduct internal security patrols as detailed in the Assignment Instructions.
Undertake Reception duties where required.
Compile site reports and distribute in full compliance to DPA 1998 legislation.
Incident Management: Compile and distribute Incident Reports in accordance with the agreed protocols.
Carry out routine tests of security equipment where appropriate.
Manage keys and perform locking and unlocking duties as detailed in the Assignment Instructions.
Ensure any equipment provided by the customer and ABM is managed in accordance with procedures detailed in the Assignment Instructions.
Maintain all logbooks and records as detailed in the Assignment Instructions.
Issue visitor/contractor passes in accordance with the Assignment Instructions.
Deal with lost property in accordance with the Assignment Instructions.
Crowd control and function duties, ensuring premises and guest safety.Health and Safety

To provide support, guidance and information to all staff, visitors and contractors whilst ensuring safeguarding of the premises.
Ensure health and safety procedures are always followed. Record and report all faults, health and safety hazards and unsafe working practices to supervisor/manager. Report and record all accidents in accordance with the Assignment Instructions.
Ensure all walkways and emergency escape routes are always kept clear.
Report any usage of First Aid equipment and shortfalls in the contents of First Aid boxes.
Notify the Regional Operations Centre (ROC) in the event of any emergencies and follow the instructions given.
Investigate the cause of all fire alarm activations and provide reports thereof.Prevent Loss and Waste

Report instances of property at risk of being lost, stolen, damaged and/or vandalised.
During patrols, switch off unnecessary lights and close windows.Prevent and Deter Crime

Operate CCTV and any other physical security equipment used on site.
Always identify and challenge unauthorised access.
Carry out initial investigations and report both verbally and in writing on incidents, suspicious activities.Customer Service

Display an outstanding level of customer service.
Take responsibility for problems that staff, and visitors may have.
Display the highest standard of personal presentation to uphold the image of ABM and WF.
Answer telephone calls professionally and in accordance with the Assignment Instructions.Continuous Improvement

Identify opportunities for improving practices and processes wherever possible.Other responsibilities

Book on at the beginning of each shift and make check calls in accordance with Company policy.
Ensure all paperwork is completed in a timely fashion and conduct effective handover procedures.
Undertake any other duties as requested by Line Manager.Person Specification:

Has a one team approach
Able to take ownership of all situations to ensure tasks are completed.
Flexible approach to changeEssential

Must hold SIA liscense- DS/Security
Experience of working within the Security Industry
Good written and verbal communication skills.
Willingness and ability to work effectively within a team.
Excellent observational skills.Desirable

First Aid trained
CCTV License