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Safer Gambling Officer

Employer
Intouch Games Ltd
Location
Halesowen, England, United Kingdom
Salary
£22000 - £23000/annum
Closing date
17 Aug 2022

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Job Sector
IT
Contract Type
Permanent
Hours
Full Time
Position: Safer Gambling Officer

Shifts: 40 hours, between 8am and 9pm, 8 hour shifts, 5 days per week split into weekdays and weekends

Salary: £22,000 rising to £23,000 upon successful completion of probation

Getting ‘Intouch' with who we are

In 2001 we were founded as a manufacturer and operator of leisure machines (fruit machines in pub terms). This proved to be a successful concept, but after seeing the online market grow, we wanted a piece of the action, so in 2007 we stepped away from physical machines and entered the online world, launching our first online casino brand MFortune, and what a success this was to be! Such a success that fast forward to today and we now have 8 unique online casino brands with over 300 games!

Now we aren't just any normal gaming company, oh no! We do EVERYTHING in house at our head office in Halesowen. From the idea / design of the games, right through to creating and testing them. We create games not only for our own brands but also for other companies too. We even have a multichannel contact centre here who are there for our customers 24/7!

Thanks for sticking around to get to know us a bit more, we hope we will get to know you too! We are looking for a Safer Gambling Officer to join us and we hope this could be you! The role is based in the safer gambling team, this is where we ensure our customers are gambling safely.

Here's what you came for - the ROLE

Ensuring all required ID documentation is received (via game and e-mail), validated and escalated where necessary.
Contact player to discuss ID provided and required
Review Responsible Gambling Flags and Issues raised through Backoffice
Complete Responsible Gambling Interactions when required via phone, email etc
Ensure the CDD/EDD is undertaken as required under AML policy and standards and escalated when required
Perform detailed conversations by phone and email with customers who may have gambling related problems
Investigate and monitor customer's behaviour reports to identify any potential cases that may need further action
Protect customers who have, or could be in the process of developing, gambling problems
Work closely with the customer service team, to assess customer profiles that may be at risk of developing problem gambling
Use data and reports, to spot trends and limit potentially damaging behaviour
Escalate any identified problem gambling cases
Track outstanding queries and issues through to timely resolution
Ensure policies, procedures and job responsibilities are maintained
Complete Periodic and Event Driven (Trigger Reviews) Reviews of the existing Clients to ensure the information is up to date including Source of Funds/ WealthIt's YOUR career

As you can see, we love progressing as a business and we feel the same about our people. So many jobs are just that, a job. Here it can be what YOU want it to be. Happy with your job and responsibilities? Great there's no pressure to change this. Happy in your job but want more? Great we will see what we can do to help you. YOU are in charge of YOUR future, whatever your decision we have helped so many through their own unique journey.

Benefits

We offer REAL benefits

Aside from a career tailored to you, we have many other benefits of working with us. Here's what you can expect:

Buy and sell holiday scheme
FREE onsite restaurant (homemade meals AND desserts!)
FREE onsite 24/7 gym (perfect to work off the dessert!)
Summer is a celebration, so every year we throw a party!
We have a room dedicated for social activities, once a month you can enjoy our FREE bar, pool & football table, and plenty of games with your colleagues!
Annual Christmas party
Lots of calendar-based activities to celebrate key events throughout the year
More of a casual dresser? No problem we are too, no need to buy unnecessary suits, wear what's in your wardrobe

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