Customer Service Advisor

We are looking for a Customer Service Advisor to join our team in Norwich. Our Customer Service Advisor deliver excellent customer service, providing guidance to our customers on a wide range of incoming requests for repairs or installation by telephone, webchat or emails.

Our ideal candidate will demonstrate good communication skills, an excellent phone manner and have the ability to show empathy and respect when delivering resolutions. You might be from a retail or commercial environment and have customer skills ranging from a general enquiry through to an escalated complaint.

We are offering a competitive base salary, 31 days holiday increasing to 33 days after 2 year's service. We offer additional well-being perks and benefits to our staff, including your birthday off each year, Perk Box, access to a remote doctor 24/7, discounted gym memberships and time off to volunteer to what matters to you.

Responsibilities

Provide customer service through large volumes of incoming service calls and contact emails ranging from product queries through to customer complaints
Working closely with UK regional depots to ensure efficient and effective dealings of service queries and closures of any complaints and queries
Accurately check customer data and information to assist with individual requests
Daily interaction with our customers, customer service team and the wider operations team
Understanding the customer and identifying their needs via phone calls or their email requests
Qualifications

Administration or customer service environment skills
Knowledge of warranties & KPI responsibilities
Excellent customer service skills and a passion to provide outstanding service
An effective communicator; verbally & written
Organised and able to prioritise workloads
We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19.

Through Anglian’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusive working environment and culture for all our employees