Public Cloud Product Manager

SCC is a leading IT services provider across the UK and EMEA; spanning 45 years of heritage and helping thousands of commercial and public sector clients adopt and evolve their use of IT over this time. Today the business generates £2.3B revenue with over 1800 employees in the UK.
With the advent of public cloud services SCC were quick to realise the importance and disruptive impact this technology would bring; it was clear that our customers and many organisations across multiple sectors need the power of Public Cloud to realise their full potential. Many businesses either lack the capacity or capability to successfully architect, deploy, manage and secure their applications on cloud infrastructure or native cloud services, or would prefer to focus on their core business rather than invest in training and maintaining the internal talent required to benefit from automation and cloud tooling.
To tackle these challenges SCC launched its “born in the cloud” brand Oworx to demonstrate its commitment to this area of the market
At Oworx, every day is a fresh challenge. We live and breathe cloud technology, nurturing the industry’s leading talent so we can offer the highest level of specialist expertise. Our culture is what binds us; everyone can contribute; everyone’s voice matters. At Oworx, enjoying what we do is a serious business.
The Role
Our Product team covers both the AWS and Azure cloud platforms; spanning both infrastructure and the application tier; with roles split between the primary vendors. The role is responsible for the portfolio of services that Oworx provides for both current and future target clients; these cover but are not limited to the following:
* Professional and Consultancy Services - Cloud, Application and Data assessment and advisory services such as CRAs, AMAs or DMAs. Plus Migration and Design services.
* Platform Managed Services - Spanning from basic billing and administration services all the way to more advanced optimization and security mgmt services.
The role has a strong commercial alignment to the business P&L, driving growth with an eye to both top line revenue and bottom-line profit, working with the P&L director to set and execute on strategy. The role also requires a close working relationship with the relevant technical leadership and principal architects on tools and client experiences created to fulfil the SCC proposition and service offerings; whilst working alongside the relevant vendor (eg Microsoft) and market analysts on the direction of our portfolio.
The role has direct ownership of the definition and roadmap of the cloud services including pricing and service design including requirements that drive choices around systems, tooling and portals.
The role will work closely with product marketing and proposition management to ensure clear GTM activities are considered from the outset and the role will be influential in evangelising the portfolio through pre-sales and sales personnel, presenting at events both internal and external.
The perfect candidate
* Passion for cloud technologies with a willingness to learn
* You work best in an environment of rapid change
* Open Minded, Positive, Creative, and Collaborative approach to technical and commercial problem solving
* Strong technical understanding in Azure. Infrastructure and/or application tier.
* Start-up mentality
* Strong understanding of Business Strategy
* Commercially and financially astute, costs models and deal structure.
* Strong vendor management and relationships skills. Ensuring Oworx have the right level and frequency of engagement with strategic vendors that are critical to our success.
* Individually need to be detailed and operationally strong (service design), able to think about the experience required all the way from easily quoting and selling, through delivery and into in flight managed services and the client experience including changes.
* Cloud Evangelist
* Presentation skills – both virtually and face to face. Able to represent Oworx to senior members within a client as well as prospects digitally.
* MSP and Market knowledge – good understanding the role and value that a managed service provider brings to an end client organisation in our respective industry verticals.
* Service orientated -always thinking about the ongoing service that a client will experience pre, during and post purchase of a service.
Duties and Responsibilities
* Following a defined Product Development Process (NPD) to bring new services to life and driving through to commercial success.
* Maintaining a portfolio roadmap with clear prioritisation criteria.
* Creation of appropriate content, artefacts and assets required to support sales, delivery and in life mgmt of sold services.
* Education and knowledge share of services and processes into execution functions of the business such as pre-sales or sales.
* Commercial tracking of service lines and forecasts.
* Contribution to broader business strategy underpinning the P&L forecast
Success Criteria of role
· Growth of product line revenue and GM targets set against market and competitor trends.
· Product Roadmap delivery against plan.
· GTM and churn management strategies – execution against defined plan.
Great to have
· Experience of Azure Expert MSP standards and requirements.
· Experience of Advanced Specialisations (Win/SQL migration)
· Good understanding of the technologies and capabilities that underpin cloud management services.
Communication
· Strong business awareness and experience presenting to C Level Executives.
· Client facing and comfortable in front of customers. Evangelistic and passionate
Personal Attitude
· Logical approach to problem solving.
· Able to identify when a problem may require escalation.
· Excellent time management and priority determination skills.
· Polite and constructive whist dealing with all customers.
· Maintain a high standard of work and professionalism.
At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.
Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy