Facilities Manager
Job description
Based within the Government Hub in the West Midlands Portfolio, the Senior Facilities manager will be responsible for the delivery of an excellent facilities management service. Managing a team of FM’s and working as part of the Regional team, reporting into the Head of Estates.
Working with our internal customers and our security and Hard and Soft FM Service Providers, enabling the delivery of HMRC business objectives in line with the Estates strategy.
Responsibilities
As our FM Regional Lead Senior Facilities Manager you will be responsible for, but not limited to:
• To take the lead in delivering proactive supplier relationships management to deliver services in line with agreed contract performance levels and customer requirements
• Supporting the development/evolution of our customer focused services.
• Take the lead to integrate contractor delivery in the Regional Centre whilst ensuring robust management of performance on legacy contracts across the estate
• Review and report on supplier performance to the Regional Centre Head of Estate and Estates Area G7 FM Lead, acting to drive continuous improvement
• Ensure provision of high quality and consistent communications with customers and key stakeholders including the current HMRC SRM community
• Oversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region
• Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
• Collaborate with others to integrate customer services at the local level including:
Essential Criteria:
Experience within a facilities management / contract management
Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships
Contract/Supplier Management
Demonstration of strong customer relationship management and customer service
Understanding key performance related schedules within contracts including assurance of KPIs/SLA’s
Essential Qualifications:
You will need to hold an IWFM Level Certificate 4 or be prepared to work towards obtaining it within 24 months of joining.
Our Offer
While we work hard at HMRC we respect your work-life balance and offer flexible working conditions reflecting the best in the sector.
We offer you structured personal development, progression opportunities, and outstanding training.
Benefits
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
• 25 days annual leave, increasing 1 day per year up to 30 days
Working Pattern
To achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, in a flexible way. This would see staff routinely working Mon-Fri but allow flexibility for evening work up to 8pm and occasional Saturday work in line with business need.
In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents
Based within the Government Hub in the West Midlands Portfolio, the Senior Facilities manager will be responsible for the delivery of an excellent facilities management service. Managing a team of FM’s and working as part of the Regional team, reporting into the Head of Estates.
Working with our internal customers and our security and Hard and Soft FM Service Providers, enabling the delivery of HMRC business objectives in line with the Estates strategy.
Responsibilities
As our FM Regional Lead Senior Facilities Manager you will be responsible for, but not limited to:
• To take the lead in delivering proactive supplier relationships management to deliver services in line with agreed contract performance levels and customer requirements
• Supporting the development/evolution of our customer focused services.
• Take the lead to integrate contractor delivery in the Regional Centre whilst ensuring robust management of performance on legacy contracts across the estate
• Review and report on supplier performance to the Regional Centre Head of Estate and Estates Area G7 FM Lead, acting to drive continuous improvement
• Ensure provision of high quality and consistent communications with customers and key stakeholders including the current HMRC SRM community
• Oversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region
• Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
• Collaborate with others to integrate customer services at the local level including:
Essential Criteria:
Experience within a facilities management / contract management
Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships
Contract/Supplier Management
Demonstration of strong customer relationship management and customer service
Understanding key performance related schedules within contracts including assurance of KPIs/SLA’s
Essential Qualifications:
You will need to hold an IWFM Level Certificate 4 or be prepared to work towards obtaining it within 24 months of joining.
Our Offer
While we work hard at HMRC we respect your work-life balance and offer flexible working conditions reflecting the best in the sector.
We offer you structured personal development, progression opportunities, and outstanding training.
Benefits
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
• 25 days annual leave, increasing 1 day per year up to 30 days
Working Pattern
To achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, in a flexible way. This would see staff routinely working Mon-Fri but allow flexibility for evening work up to 8pm and occasional Saturday work in line with business need.
In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents
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